Slot Casino Service Representative - Slot Operations

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

3d•Onsite

About The Position

The Slot Attendant is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players, and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Requirements

Must be at least 18 years of age.
Must have basic math skills.
Must have excellent guest service skills.
Must be able to communicate effectively in English, both verbally and in written.
Must be able to stand and walk for extended periods of time.
Must be able to lift and carry up to 25 pounds.
Must be able to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Previous experience in a casino or customer service role.
Knowledge of slot machine operations and gaming regulations.

Responsibilities

Responsible for cash banks issued and tickets.
Verifies, redeems, and validates tickets.
Assist in the verification and payment of W2G jackpots.
Makes change for players.
Provides instructions for SLOT play.
Promotes positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
Reports emergencies such as intoxicated, obnoxious, or cheating persons immediately to the supervisor.
Reports any SLOT machines that are not working and affixes an "out of order" card to said machines.
Maintains a clean safe area for guests.
Other duties as assigned.