Slot Casino Service Representative - Slot Operations
About The Position
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Street Tacos, Slice and Mojoe as well as a burger and wing joint named Flying Cow. Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
Requirements
- High school diploma or GED
- Minimum one year experience and some customer services experience preferred; or an equivalent combination of education and/or work experience.
- Must be able to learn all of the Slots games and explain rules to guests.
- Must possess basic math skills, count money accurately and balance cash drawer.
- Must be able to sit, bend, walk, kneel, push and lift 25-50 lbs daily.
- Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.
Responsibilities
- To serve and assist customers by redeeming tickets, making change and explaining game play to new players in a prompt and courteous manner.
- Circulating throughout assigned casino area and serving player guests on the Slots machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the games.
- Communicates all customer service issues to key personnel.
- Accurately performs customer transactions.
- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
- Pays and verifies jackpots on slot machines according to established procedures.
- Promotes the Club card program; understands current card benefits and information and presents program to customers.
- Accurately maintains money flow during shift with customers and employees.
- Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
