Slot Attendant

Full House Resorts, Inc•Rising Sun, IN

11d•Onsite

About The Position

This role is responsible for monitoring slot machine operations, assisting with manual jackpot payouts, and restocking TITO printers. The Slot Attendant will also troubleshoot issues with sports wagering kiosks, ensure compliance with company internal controls, policies, and procedures, and protect company assets. A key responsibility includes adhering to Title 31 regulations, which involves managing Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports, and W2Gs. The position requires assisting the Marine and Security departments during emergencies, signing up new players for Reward Card Accounts, and utilizing the casino management system for tasks such as making Reward cards, point redemption, and issuing comps. Additionally, the Slot Attendant will make reservations for guests, possess knowledge of all property amenities, events, and promotions, and interact positively with customers on the casino floor. A core aspect of the role is providing service that reflects the company culture of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.). The Slot Attendant must immediately report any violations of Internal Controls or State Regulations related to gaming activity to the on-site IGC Agent, Security, and Supervisor on Duty, in accordance with the company's Self-Reporting Policy. Miscellaneous duties may also be assigned by management.

Requirements

Customer Service Experience
High school diploma or equivalent.
Good math skills
Ability to communicate effectively with guests and employees
Computer skills
Ability to work in a fast paced environment
Ability to follow directions amid distractions
Indiana Gaming Commission Occupational License - Level 2
Ability to move around casino floor during entire shift
Ability to work any shift
Ability to lift and carry up to 55 lb. on a regular basis

Responsibilities

Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
Troubleshoot issues with sports wagering kiosks, such as ticket jams.
Understand and apply Company internal controls, policy and procedure.
Protect company assets.
Comply with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
Meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
Sign new players up for Reward Card Accounts.
Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps.
Make reservations for guests.
Possess knowledge of all amenities, events and promotions throughout the property.
Circulate through the casino floor and have a positive interaction with customers.
Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).
Immediately inform on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform miscellaneous duties as assigned by management.