Slot Attendant

PENN Entertainment • Detroit, MI

2d • Onsite

About The Position

Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Provides guest service and support by maintaining high visibility on the floor.

Requirements

• Must be able to think and work independently, as well as part of a Team
• Must be able to read, write, communicate and comprehend all necessary documentation.
• Must have basic computer skills and display a willingness to learn and grow as technology advances
• Must be able to work any shift including weekends, holidays, special events, and overtime, as needed
• Manual dexterity, ability to stand and walk during an entire shift in a noisy and smoking environment
• Push in chairs, open and close slot machine doors with multiple latches
• Must be able to maintain composure and excellent guest relations under all circumstances
• Ability to maintain confidentiality of sensitive information
• Ability to understand and comply with all departmental and company rules, policies and procedures
• Must have thorough understanding of the Michigan Gaming Control Board Regulations pertaining to Slot Operations

Responsibilities

• Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members
• Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace
• Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting
• Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures
• Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone and in writing
• Proficient in counting, handling and securing cash funds
• Follows departmental procedures and assists in protection of gaming operations from loss due to mistake or theft
• Maintains proper use of ipod or other mobile device
• Participates in Greektown Casino-Hotel programs and meetings
• Willingness to assume overall responsibility relative to the performance of the position
• Maintains required key controls
• Other job-related duties as assigned

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed