Slot Ambassador

Native Lights Casino•Newkirk, OK

4d•Onsite

About The Position

Responsible for ensuring the integrity and security of the slot floor area on all assigned shifts as assigned by management, while focusing on policy, procedures, and excellent guest service by assisting patrons with any and all service needs, in a prompt, polite and friendly manner.

Requirements

Must be at least 21 years of age.
Must possess a valid gaming license or be able to obtain one.
Must have excellent guest service skills.
Must be able to communicate effectively in English, both verbally and in writing.
Must be able to work flexible shifts, including nights, weekends, and holidays.
Must be able to stand and walk for extended periods.
Must be able to lift and carry up to 25 pounds.
Must be able to troubleshoot and perform limited maintenance on gaming machines.
Must be able to maintain a professional relationship with guests and employees.
Must be able to abide by all Casino policies and procedures and internal controls.

Nice To Haves

Previous experience in a casino or customer service role.
Knowledge of gaming machines and their maintenance.
Bilingual abilities are a plus.

Responsibilities

Greets guests, answers questions and acts as an informational resource regarding guest inquiries.
Keeps up to date on Slot Marketing activities and events at the property.
Monitors assigned area and attends to guests needs including Jackpot payments.
Verifies jackpots and completes slot pay out forms. Assists with refund claims.
Troubleshoots repairs and performs limited maintenance on gaming machines as directed by management.
Repairs machines in a timely and efficient manner to ensure minimal downtime.
Issue repair Work Orders for machine malfunctions.
Reports any machine left “out of order” to supervisor and completes a detailed report.
Maintains a log of any machine opened, tested and/or repaired and the specifics of the repair made.
Ensures all gaming machine equipment is secure and all defective components are properly tagged and identified.
Participates in all machine moves.
Answers all customer calls for assistance promptly.
Maintains surveillance of assigned areas and observes slot play.
Keeps assigned slot floor area neat and clean at all times.
Establishes and maintains a professional relationship with repeat guests to the property.
Maintains a positive and friendly attitude toward guests as well as other employees.
Abides by all Casino policies and procedures and internal controls.
Communicates daily activity to oncoming shifts.
Performs other duties as assigned.