Skip Tracer/Deficiency Collector – Auto Finance

Southern Auto Finance Company, LLC•Pompano Beach, FL

3d•Onsite

About The Position

SAFCO is seeking a resourceful and results-driven Skip Tracer / Deficiency Collector to work complex accounts within our non-prime auto finance portfolio. This role requires more than making calls—you’ll investigate, build customer engagement, negotiate solutions, and resolve accounts others cannot. This position is based at our Pompano Beach, Florida-area headquarters and requires onsite attendance five days per week. Hybrid and remote arrangements are not available.

Requirements

Previous auto finance collections or skip-tracing experience required
Experience working non-prime portfolios and complex recovery accounts
Strong understanding of repossession, deficiency, and recovery processes
Demonstrated ability to locate and engage difficult-to-reach customers
Effective communication, negotiation, and problem-solving skills
Experience using skip-tracing systems, dialers, and loan-servicing platforms
Ability to work in a goal-driven environment with established performance standards

Nice To Haves

Bilingual English/Spanish skills are a plus

Responsibilities

Locate difficult-to-find customers using advanced skip-tracing tools and investigative techniques
Manage delinquent and deficiency accounts through inbound and outbound communication
Negotiate repayment arrangements, settlements, and voluntary surrenders
Coordinate with direct recovery agents and national forwarding companies
Manage repossession and recovery activity with outside vendors
Meet established outbound-call, recovery, and other performance expectations
Maintain complete, accurate, and timely account documentation
Follow all applicable FDCPA requirements and company compliance standards
Develop solutions for complex accounts that have resisted previous recovery efforts