Total Loss Associate/Loss Mitigation Collector – Auto Finance
Southern Auto Finance Company, LLC•Pompano Beach, FL
•Onsite
About The Position
SAFCO is seeking an experienced Total Loss Associate/Loss Mitigation Collector who can investigate claims, coordinate with insurance carriers, negotiate settlements, and pursue every available recovery opportunity. This role combines insurance claim management, customer communication, and account resolution within a non-prime auto finance environment. This position is based at our Pompano Beach, Florida-area headquarters and requires onsite attendance five days per week. Hybrid and remote arrangements are not available.
Requirements
- Previous experience handling total-loss claims and loss mitigation required
- Experience negotiating with insurance companies and managing claim settlements
- Knowledge of GAP claims, vehicle service contract cancellations, and deficiency balances
- Strong communication, negotiation, follow-up, and problem-solving skills
- Ability to manage multiple claims and accounts while meeting established deadlines
- Experience with loan-servicing platforms, dialers, and skip-tracing systems
Nice To Haves
- Auto finance or non-prime lending experience strongly preferred
Responsibilities
- Negotiate total-loss and accident claim settlements with insurance companies
- Track insurance claims and customer accounts from initial notice through final resolution
- Follow up with customers whose vehicles do not have active or adequate insurance coverage
- File and manage GAP claims to maximize recoveries on eligible accounts
- Negotiate payment arrangements on delinquent balances and remaining deficiencies
- Assist customers with inbound questions regarding vehicle insurance coverage and claims
- Coordinate the placement of appropriate insurance-related accounts with outside counsel for potential litigation
- Process cancellations of GAP coverage and vehicle service contracts on eligible paid-off or charged-off accounts
- Maintain complete, accurate, and timely account documentation
- Follow all applicable FDCPA requirements and company compliance standards
Benefits
- Competitive base pay plus a performance-driven incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
