Skip Tracer - On-Site - Dallas, Texas
About The Position
Motorola Solutions is seeking an experienced Skip Tracer to manage a full queue of assignments. This position is responsible for locating bank & finance customers and vehicles subject to repossession nationwide. While not a collections or sales job, it involves outbound phone contact with customers, field contractors, and client bank employees. This is a hybrid position within the SCM division, which is a Skip Tracing, Forwarding, Data Skip, and Impound division of Motorola Solutions. SCM operates as a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. The company emphasizes that its technology is supported by its people and believes in rewarding employees with competitive compensation, full benefits, and growth opportunities.
Requirements
- 2 years of customer service
- High School diploma or equivalent required
- Legal authorization to work in the U.S. indefinitely is required.
- Strong communication skills and phone skills to give clear and concise direction.
- Experience interacting with business clients via phone/email
- Strong multi-tasking and organizational skills
- Strong attention to detail
- Professional appearance and demeanor
- High level of experience using G-Suite, MS Office and related applications
Nice To Haves
- 1 to 2 years of Automotive Industry, or Collection/Repossession experience preferred
Responsibilities
- Gather, analyze, or evaluate information from a variety of sources, such as court records, credit header data, people location software.
- Use various location databases and software packages to locate vehicles subject to repossession (automatic license plate recognition software).
- Work closely with repossession agents to coordinate activities.
- Manage the repossession process for bank clients.
- Work closely with bank employees.
- Perform in-depth people/vehicle location searches.
- Proactively monitor accounts and address a variety of issues.
- Make phone contact with customers, field agents, and while skip tracing.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
