Collector - Skip Trace Agent

Hankey Group External • Dallas, TX

1d • Onsite

About The Position

The Repossession Skip Trace Agent locates delinquent borrowers and collateral, such as vehicles and equipment, for recovery using skip-tracing techniques. The role requires investigative skills, attention to detail, and proficiency with skip-tracing tools and databases. The agent works with recovery agents, collection teams, and legal departments to support repossession efforts in compliance with applicable federal, state, and company regulations.

The position is on-site in Dallas, Texas, with standard office hours and possible flexibility based on case urgency. Work may sometimes involve nights or weekends to reach difficult-to-contact individuals. The posting notes that remote or hybrid options may be available depending on company policy. Compensation is $16–$18 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• At least 1–2 years of experience in skip tracing, collections, repossession, or a related field.
• Proficiency with skip-tracing tools such as TLOxp, LexisNexis, Clear, or IDI CORE.
• Strong computer and internet research skills.
• Knowledge of FDCPA, FCRA, and repossession laws.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• High level of integrity, discretion, and professionalism.

Nice To Haves

• Associate or bachelor's degree.
• Experience with recovery management software such as RDN or DRN.
• Bilingual Spanish and English.
• Prior law enforcement, private investigation, or repossession industry experience.

Responsibilities

• Use skip-tracing databases, public records, and investigative tools to locate individuals and collateral.
• Verify and analyze information, including addresses, employment, relatives, and associates.
• Maintain accurate, detailed case files documenting efforts, contacts, and findings.
• Communicate findings to repossession agents and coordinate recovery efforts.
• Work with internal departments to support recovery and minimize losses.
• Follow applicable laws and regulations, including FDCPA, GLBA, FCRA, and privacy guidelines.
• Make outbound calls and send emails to references, employers, and known contacts when appropriate and compliant.
• Identify patterns or trends that may help locate hard-to-find accounts.
• Meet department productivity, compliance, and quality standards.
• Assist with updating and maintaining skip-tracing software tools and lead sources.

Benefits

• Medical, dental, and vision benefits
• Life insurance and long-term disability plans
• Flexible Spending Account
• 401(k) matching
• Employee Stock Ownership Program
• Wellness programs
• Metro Tap Card and Metro-link reimbursement for Los Angeles, California employees only
• Career path opportunities
• Discounts on parks, museums, movie tickets, and attractions
• Annual flu shot
• Paid vacation days
• Paid sick days
• Paid holidays
• Rental car discounts
• Dell Member Purchase Program
• UKG Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED