Skip & Loss Prevention Specialist
About The Position
The Skip and Loss Prevention Specialist is responsible for investigating and preventing financial losses within the company, typically related to first payment defaults, repossessions, account repurchases and charge offs. This is accomplished with skip tracing, and target calling campaigns. Aqua Finance (Aqua) delivers flexible and consumer-friendly financing programs so families across the U.S. can bring their dreams to life. Our financing solutions make clean water, home renovations, and the great outdoors more affordable. We’re a growing, national company with values that are deeply rooted in a midwestern culture that cares about you as an individual. We succeed when you succeed and celebrate what you bring to Aqua. Here are Aqua, we say “Yes” to helping you succeed! Beyond finding your dream career, we aim to be a first-choice employer.
Requirements
- High School Diploma or GED equivalent required
- 2 years of customer service experience required
- Attention to detail and accuracy required
- Excellent verbal and written communication skills required
- Proficient in the utilization of Microsoft Office Suite
- Ability to thrive in a fast paced work environment
Nice To Haves
- Financial industry experience preferred
- Bilingual (English and Spanish) candidates beneficial
Responsibilities
- Skip tracing to include TLOs and internet research for assigned accounts
- Receive inbound collections & 2nd voice calls
- Monitor email inboxes and update account or respond to customer as appropriate
- Make outbound dials from calling queues to resolve customer accounts
- Spot trends on first payment defaults and report information to the Resolution Team
- Assist in answering appropriate overflow ring group calls
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
