Loss Prevention Specialist

Mercantile Bank•Grand Rapids, MI

3d•Hybrid

About The Position

Mercantile Bank is seeking a Loss Prevention Specialist to support fraud prevention, risk management, and responsive customer service across deposit and digital banking activity. This role helps protect customers and the bank by identifying suspicious activity, applying controls, and supporting timely recovery efforts.

Requirements

1–3 years related experience
General knowledge of check and electronic fraud
Strong customer support skills
Strong communication skills
Strong problem-solving skills
Ability to remain calm under pressure
Technical aptitude with digital platforms and support tools
Organized and detail-focused

Responsibilities

Apply Funds Availability/Reg CC holds and review daily "on us" and high-dollar items
Review returns, overdraft/foreign ATM activity, and reports to document and escalate irregularities
Partner with the BSA Officer to support accurate Suspicious Activity Reports (SARs), when applicable
Support digital fraud intake, investigation, recovery, and tracking for ACH, wires, RDA, bill pay, and transfers
Communicate fraud alerts and assist with training and coordination with internal teams and external agencies
Check queues and dashboards, and work through items that need same-day attention
Balance careful review with timely decisions, documenting observations and keeping clear notes for follow-up
Take inbound questions from internal teams, provide status updates on open cases, and coordinate next steps when quick action is needed
Switch between systems to track activity, confirm details, and maintain accurate case logs and recovery outcomes
Share observations with partners so controls and communication can be adjusted quickly
Ensure clean handoffs, organized records, and readiness for the next morning's monitoring