Loss Prevention Specialist

Goodwill Industries Manasota Inc• Lake Worth Beach, FL, US, FL

2d•$0 - $47,500•Onsite

About The Position

As a TL of Loss Prevention, you will be responsible for communicating, training, and educating on security and loss prevention programs and strategies. You will ensure open and honest communication to prevent team members, donors, or customers from being placed in harm's way. This role involves supporting Goodwill's drug-free workplace, maintaining a positive work environment, and upholding Goodwill's Core Values and Guiding Principles. You will understand and represent Goodwill's zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents, and theft. The position supports the assessment, creation, and training of loss prevention and asset protection strategies to determine effectiveness and implement necessary changes. Additionally, you will investigate disturbances, assist with facility physical security systems, manage key and alarm control access, and monitor facilities using video surveillance. You will partner with stakeholders to ensure timely closure of open cases, utilize the Loss Prevention Support Helpdesk system, monitor Digital Video Recording, and respond to critical incidents and emergency response situations. Training responsibilities include ensuring customer satisfaction during training delivery, partnering in new hire orientation and safety training, providing feedback and coaching, and assisting in the development of Loss Prevention training content.

Requirements

Ability to provide one-on-one and group training and knowledge sharing.
Effective communication, decision making, and problem-solving skills.
Effective team building and business partner in all aspects of the organization
Excellent conflict resolution, negotiation, and interview skills.
Proficiency with Microsoft Office, Excel, Word, Outlook, PowerPoint.
Strong public relations and customer service skills.
Proficiency in operating digital platforms and systems including RM/LP management and video systems.
Ability to maintain high level of confidentiality regarding investigations and employee information.
Ability to develop and maintain effective working relationships.
2-5 years+: loss prevention/asset protection experience in a multi-unit capacity preferred, or equivalent experience.
Minimum 2 years: CCTV, Burglar, Fire alarm Maintenance/Monitoring technical skills
Access Control (Key & Lock Systems / Electronic systems)
Incumbent must possess a valid driver’s license and be able to drive a privately owned vehicle to travel throughout the Goodwill territory to visit stores and locations, on a regular and recurring basis. Thus, having a privately owned reliable means of transportation is a requirement of this job.
Must be available to work a flexible schedule including days, nights and weekends to meet the needs of the organization.
This position is safety-sensitive and requires drug testing
This role may require access to facility keys and alarm systems

Nice To Haves

Relevant Bachelor’s degree preferred
LPQ/LPC, Wicklander-Zulawski Interview and Interrogation, or other certification a plus

Responsibilities

Communicates, trains, and educates security and loss prevention programs and strategies.
Ensures and provides open and honest communication that encourages that all team members do not place themselves, donors or customers in harm’s way
Communicates and supports Goodwill’s drug-free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles
Understands represents Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non-work related), and theft or other related offenses
Supports assessment, creation, and training of loss prevention and asset protection strategies to determine effectiveness and make necessary changes to support business needs.
Investigates disturbances such as alarm calls, unlawful intrusion/trespass, fires, property damage, and other loss as needed.
Assists with integrity and elements of facility physical security system including locks, key control and issuing (including vehicles, fobs/access control, and alarm systems as assigned based on territory.
Assists with managing all aspects of key and alarm control access and procedures.
Monitors facilities for security, loss prevention, and other operational activities using video surveillance system.
Partners with stakeholders/ different appropriate department leaders and manages process to ensure that all open cases are closed timely.
Monitors and utilizes Loss Prevention Support (LP Support) Helpdesk system to address, triage, and resolves issues and departmental requests in a timely fashion per Service Level Agreement (SLA) timelines.
Monitors Digital Video Recording at designated facilities and communicates operational/placement/quality issues.
Respond and assist to all critical incidents and emergency response situations including communication, problem solving, and remediation.
Ensures 100% customer satisfaction and buy-in while delivering training.
Partners in new hire orientation Loss Prevention training and supports Safety training as assigned.
Supports Leadership by providing feedback and coaching while on the field.
Assist in the developing of Loss Prevention related training courses or content.