Loss Prevention Specialist

MIDFLORIDA Credit Union • Lakeland, FL

7d • Onsite

About The Position

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Requirements

• Possess excellent customer service skills along with strong verbal and written communications skills.
• Strong organizational and time management skills
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• High School Diploma or equivalent

Responsibilities

• Investigate instances of fraud committed against the credit union or its membership, including check fraud, wire fraud, and online services.
• Research reports for the detection of fraud.
• Review of negotiable items sent by other branches and departments.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Assist members and staff with loss prevention related matters.
• Ensure compliance with regulations and policies.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
• Employee Assistance Program- No waiting period to access benefit.
• Bonus programs and annual appraisals with salary increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED