Loss Prevention Specialist

Achieva•Dunedin, FL

1d•Hybrid

About The Position

The Loss Prevention Specialist works under general supervision, and in accordance with established policies and procedures. The role performs a broad variety of support functions within the Loss Prevention Department and maintains risk accounts at acceptable levels while keeping positive member relations. The position dispositions deceased accounts, manages the bankruptcy portfolio and generates monthly reports required by management. The Specialist performs accounting functions required for the department and maintains a working knowledge of all services and operations of the Credit Union. The position must participate in training annually or as required for BSA and the Privacy Act.

Requirements

High school diploma, GED or equivalent.
3-5 years’ experience with fraud and criminal activity on accounts.
3-5 years’ accounting experience in a financial institution.
3-5 years’ collection experience on consumer loans.
3-5 years’ experience with deceased processes.
3-5 years’ experience with all bankruptcy chapters.
Proven customer service skills and ability to build trust.
Excellent oral and written communication skills.
Strong analytical and problem-solving skills.
Ability to address challenging situations in a professional manner.
Ability to make independent judgements and decisions.
Ability to work with sensitive information and maintain a high level of confidentiality in all matters, at all times.
Ability to work independently, multi-task, prioritize and follow through with minimum supervision.
Must be a positive team player with the willingness to assist others.
Willingness to take the initiative to get things done.
Good organization skills.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Strong mathematical aptitude and basic accounting skills.

Nice To Haves

None

Responsibilities

Provide professional and efficient operation of the credit union’s Loss Prevention program.
Process payments for delinquent loans, bankruptcies, CCS, Settlements, and recoveries.
Collect ATM adjustments, empty envelopes, return, counterfeit self to self and fraud checks.
Balance the Recovery GL and prepare monthly report of all recoveries.
Process all charge-off payments and post to the general ledger account.
Process CPI on Home Equity and Second Mortgage loans.
Monitor all bankruptcy accounts.
Generate monthly reports on chapter 7 bankruptcies and chapter 13 bankruptcies.
Communicate with attorneys, trustees, and the bankruptcy court in reference to bankruptcy matters affecting the credit union.
Perform any maintenance necessary on bankrupt accounts including credit bureau reporting.
Generate Law Enforcement Packets and maintain spreadsheet for tracking purposes.
Provide professional and courteous handling of member and staff accounts,
Process and monitor deceased accounts for the Credit Union.
Assist with inquiries regarding negative and privilege pay accounts from members and staff.
Act as back-up for all negative and privilege pay accounts and the recovery of negative balances.
Process Quick Pay payments and ACH Origination payments.
Answer incoming calls.
Generate monthly reports for Delinquency and Charge-off Committee and for the Board.
Prepare monthly charge-off report on negative balances due to ATM adjustments, empty envelopes, return, counterfeit self-to self and fraud checks.
Maintain compliance with all appropriate organizational policies and procedures and state and federal regulations.
Represent the credit union with professionalism and courtesy in all interactions.
Uphold the highest ethical standards in all interactions and responsibilities.
Represent and uphold the Achieva Brand Frame.
Support leadership initiatives that position the credit union as a top employer.
Participate in annual training or as required by BSA and the Privacy Act.
Perform other essential functions as needed or assigned.
Travel may be required on occasion.
Work flexible hours including before or after hours, weekends and holidays as needed to meet member and business needs.