Ski/Snowboard School Administrative Assistant 2026/27

DODGE RIDGE MOUNTAIN RESORT•Mission Viejo, CA

2d•$19 - $22•Onsite

About The Position

The Ski/Snowboard School Administrative Assistant is responsible for communicating with guests to explain lesson products and selling all Ski/Snowboard School products through the Reservation system and Guest Services. This role also involves assisting with instructor schedules, payroll, and updating administrative boards. The position requires a strong focus on guest service and operational efficiency within the Ski/Snowboard School Team.

Requirements

Administration and Management Background
Prior supervisory experience required
Willingness to continually learn and update knowledge of skiing/snowboarding and instruction through PSIA/AASI organization.
Knowledgeable of all Ski/Snowboard School Products, Rental and lift products.
Strong communication skills, both verbal and non-verbal.
Must be aware of the ski areas terrain and facilities.
Must follow a professional overall appearance, be neatly groomed setting an example of the dress code standards of the Ski/Snowboard School and maintain ski/snowboard equipment in good condition.
Must follow all Safety and Risk guidelines provided in the Dodge Ridge Employee Handbook.
Proficiency using Microsoft Office, Excel and email systems.
Willingness to work during extreme weather conditions.
Good physical conditioning, including flexibility, strength, and endurance.
Heavy and awkward lifting up to 50lbs
Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.

Nice To Haves

Walking on the snow at times will be required within the base area.

Responsibilities

Communicating with guests to explain lesson products and selling all Ski/Snowboard School products.
Assisting with identifying appropriate class levels for instructors and updating instructor schedules.
Assisting with administrative duties such as scheduling, payroll, and updating boards.
Operating the department in line with departmental standards, guidelines, objectives, and operations.
Working with the Manager for weekly and monthly expenses to adhere to the Ski/Snowboard School budget plan.
Maintaining and enhancing the guest-focused culture.
Assisting in maintaining schedules of all Ski/Snowboard School employees and ensuring compliance with departmental objectives.
Assisting in accurate scheduling for all Instructor Staff and Supervisors.
Monitoring and ensuring staff levels are accurate to meet reservation and lesson sales.
Demonstrating an ongoing commitment to delivering excellent customer service.
Assisting with motivating and evaluating staff to ensure adequate guidance and resources.
Supporting the Ski/Snowboard School Director, Manager, and Supervisors to schedule adequate staff.
Assisting the Ski/Snowboard School Manager to maintain detailed, organized, and accurate scheduling and payroll.
Assisting the Ski/Snowboard School Manager in scheduling instructors to daily lesson assignments and completing required daily documentation.
Assisting in tracking instructor hours and producing accurate payroll.
Assisting with check-in for lessons during weekends and holidays.
Maintaining records of instructor training with Supervisors and Trainers.
Managing the department risk management program and keeping all risk documentation up to date.
Tracking all safety topics and coordinating safety meetings.