Ski & Snowboard Rental Technician

Boyne Resorts•Harbor Springs, MI

14h•Onsite

About The Position

The Highlands at Harbor Springs is seeking a Ski & Snowboard Technician to join our Snow Sports team. This position is responsible for providing guests with a safe, efficient, and enjoyable rental experience while maintaining the quality, organization, and safety of the snow sports rental fleet. The ideal candidate is customer-service oriented, detail-focused, dependable, and comfortable working in a fast-paced, active environment. Previous skiing or snowboarding experience is preferred but not required. This is a seasonal position with a variety of employee perks and resort benefits.

Requirements

High School Diploma/GED
Strong attention to detail and safety
Reliable and team-oriented
Comfortable with physical work and winter weather
Able to work early mornings, weekends, and holidays

Nice To Haves

Customer service experience preferred
Skiing/snowboarding experience preferred

Responsibilities

Provide friendly, knowledgeable, and efficient service to guests throughout the rental process.
Properly size and fit guests with ski and snowboard boots, skis, snowboards, poles, helmets, and other applicable rental equipment.
Inspect, adjust, clean, organize, and maintain rental equipment to ensure it meets safety and quality standards.
Follow established procedures for equipment fitting, adjustments, safety inspections, and rental transactions.
Educate guests on the proper use, care, and safe handling of rental equipment.
Assist guests with equipment exchanges, adjustments, and general rental questions.
Maintain an organized and clean rental area, including proper storage and organization of equipment.
Identify damaged or unsafe equipment and remove it from service according to department procedures.
Assist with daily opening and closing procedures, including preparing the rental shop and equipment for operations.
Support the Snow Sports team with fleet maintenance and other operational duties as needed.
Work collaboratively with team members and other resort departments to provide an exceptional guest experience.
Perform other duties and responsibilities as assigned.