Ski & Ride School Sales and Reservations Agent

Alterra•Warren, VT

2d•$18 - $20•Onsite

About The Position

The Sugarbush Ski & Ride School is seeking Sales and Reservations Agents for the 26/27 Winter Season! Sales and Reservations Agents are the front line for the Ski & Ride School. Agents work closely with guests (often as the first point of contact) via the phones, walk-up sales, and emailed inquiries. This position combines guest services, point-of-sale, and accurate reservation data entry. Agents are also responsible for understanding, retaining, and explaining all lesson programs to interested guests as well as selling other resort products such as lift tickets and rentals. This is a full or part-time position with a pay range of $18-$20/hour depending on experience.

Requirements

High school education required.
Strong communication and computer skills.
Must be comfortable dealing with stressful situations.

Nice To Haves

Clerical/office work/Ski School experience desirable.
Customer service or front desk experience desirable.

Responsibilities

Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs.
Sell Ski & Ride School products and other resort products including lift tickets.
Manage receipts and account for sales with an accurate daily cash out.
Provide information, solve guests scheduling conflicts, and perform other related guest service duties.
Use a multi-line phone and computerized reservation system and POS system.
Email follow-up and confirmation letters to guests the same day as booking the reservation.
Provide accurate resort-wide information in a friendly, professional manner.
Checking voice mail and returning calls multiple times daily.
Monitor and resolve guest’s reservations and scheduling needs and issues.
Become acquainted with Ski & Ride School Instructors to best fit guests with coaches.
Choosing the correct product with the correct discount on the correct day of the week for the correct person.
Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days.
Agents work in three locations: Children's Ski School (The Schoolhouse), Private/Adult Group Lessons (The Farmhouse) and Call Center (lower level in The Farmhouse). Location flexibility and knowledge of each location are essential to job performance.