Ski School Agent

Granby Ranch • Granby, CO

1d • Onsite

About The Position

The Ski School Ticket Agent communicates with our customer base in an efficient manner by selling and promoting our ski & ride school lessons and other related products at the Ski School front desk. This position works closely with the entire Ski and Ride School team, requires appropriate communication skills, and provides a welcoming demeanor toward employees and guests.

Requirements

• Strong working knowledge of computer systems- including but not limited to- Microsoft Word, Excel, and Outlook.
• Computer literacy and keyboard knowledge.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Highly developed customer service skills.
• Talking to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to understand and carry out written and verbal instructions.
• Ability to speak, read, write in English fluently.
• High School diploma or equivalent required.
• Must be able to stand and walk for the entire shift.
• Must be able to lift and carry thirty (30) pounds or more.
• Dexterity to use keyboard, handle ski equipment.
• Standing, Sitting, Walking, Bending, Carrying, Lifting, Reaching, Kneeling.

Nice To Haves

• Ability to speak, read and write in Spanish is preferred.
• Experience using POS and reporting systems preferred.

Responsibilities

• Maintain an organized, clean, efficient workspace.
• Sell, book, and process ski school lessons
• Ensure every guest has a signed waiver and photo uploaded to their profile.
• Keep up to date with product updates and system changes.
• Engage with Ski School Supervisory staff to understand the needs of ski school.
• Keep up to date with lesson scheduling to understand what lessons are still available to be booked.
• Process discounts/vouchers and promotions as required.
• Process credit card transactions and adhere strictly to guest and other privacy policies.
• Answer all Ski School calls in an efficient and helpful manner.
• Always handle all guest information professionally and in confidence.
• Review reservation bookings for the following day to be prepared for customer volume.
• Complete closing procedures for individual selling stations.
• Work with other departments to ensure goals are met and processes are effective.
• Keep a calm, organized, and positive environment.
• Maintain an exceptional level of professionalism in all interactions with guests, fellow employees, and other department managers.
• Help with rental procedures when needed.
• Troubleshoot Tickets System and guest issues, as necessary.
• Maintain Ski and Ride School safety policies.
• Adhere to and enforce child safety laws and mandated reporting.
• Available to work on weekends and holidays.
• Other duties as assigned.

Benefits

• Paid sick time
• Free Granby Ranch season pass
• Free skiing and riding at 15 other Colorado resorts
• Discounts on in-house food & beverage, rentals, lessons, and retail.
• Health benefits (medical, dental, vision, life, short-term and long-term disability) for year-round/full-time positions
• Retirement benefits for year-round/full-time positions
• Two-weeks paid time off per year for year-round/full-time positions
• Employee housing is available for full-time seasonal and year-round employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED