Ski & Board School Sales Desk Agent - Winter 26/27

Big White Ski Resort•Area E (Beaverdell/West Boundary), BC

5d•Onsite

About The Position

The Ski & Board School sales desk is a dynamic and fast-paced environment based in the Village Centre Mall. The sales desk agents rotate between the main VCM sales desk and the Kids' Centre sales desk. Sales Desk Agents are responsible for the sale and processing of ski and board lessons, packages and special programs, and all related promotional discounts affiliated with lessons. This also involves responding to guests queries via e-mail, telephone or in person.

Requirements

Excellent communication and interpersonal skills
Outgoing and friendly personality with a commitment to exceed guest expectations
Experienced at payment processing and an aptitude to learn new systems
Ability to multitask and complete a varied number of tasks in a day
Flexible availability including mornings, evenings, weekends and statutory holidays
Ability to work well within a diverse team environment
Proven self-motivation and ability to work well with minimum supervision
Ability to work in all-weather conditions on occasion

Nice To Haves

Tourism/Hospitality experience is an asset
Microsoft Office proficiency is an asset
RTP One Resort experience is an asset
Flaik experience is an asset

Responsibilities

Selling lessons and packages and registering guests in our registration software.
Develop a comprehensive knowledge of in-house products and sell the most relevant product to guests that best suits their needs.
Liaising with schedulers, operations managers and supervisors to ensure suitable instructors are available.
Cash handling and accuracy.
Maintain an active knowledge of program numbers and communicate staffing needs to the schedulers, operations managers, and supervisors when necessary.
Provide detailed information on facilities and activities available at Big White
Uphold the highest standard of internal and external customer service at all times
Handle guest complaints and feedback in a timely and professional manner, referring to a manager when necessary
Comply with all company and department policies and procedures
Perform other tasks as assigned by resort management.