Ski and Ride School, Director

Crystal Mountain • Enumclaw, WA

1d • Onsite

About The Position

Crystal Mountain Resort is seeking an experienced and passionate Ski & Ride School Director to lead and develop its ski and snowboard instruction programs. This leadership role oversees all aspects of the Ski & Ride School, including guest experience, staff training, program development, and operational excellence. The position leads managers, supervisors, training staff, and instructors, and collaborates with resort leadership and other departments to support resort-wide initiatives and improve guest experiences.

The Director is responsible for developing lesson programs for guests of all ages and ability levels, managing the school’s budget and operations, and upholding safety standards and resort policies. The role requires advanced skiing or riding ability and work in variable mountain conditions. It is a full-time, year-round position based at Crystal Mountain in Washington, with a stated wage range of $83,479.54–$116,871.36 and bonus eligibility.

Requirements

• At least 5 years of experience in ski and snowboard instruction.
• At least 3 years of experience in a leadership or supervisory role.
• Extensive knowledge of ski and snowboard instruction methodologies and industry best practices.
• Strong leadership, team-building, and coaching skills.
• Excellent organizational and communication abilities.
• Ability to work in a fast-paced, dynamic mountain environment.
• Proficiency in budgeting, scheduling, and staff management.
• Passion for skiing, snowboarding, and delivering outstanding guest experiences.
• Ability to ski or ride at an advanced level and work in variable mountain conditions.
• Ability to lift, carry, or otherwise move and position at least 20 pounds occasionally.
• Manual dexterity to operate a computer and common office equipment occasionally.
• Ability to stand, walk, and kneel for extended periods on an occasional basis.

Nice To Haves

• PSIA/AASI Level 3 Certification or equivalent is strongly preferred.
• Divisional Education Staff experience is preferred.

Responsibilities

• Recruit, hire, train, and manage ski and snowboard instructors.
• Foster a positive and inclusive team culture centered on safety, professionalism, and guest service.
• Coach and mentor instructors and supervisors and conduct performance evaluations.
• Maintain communication with resort leadership and collaborate on resort-wide initiatives.
• Design and oversee private and group lessons, multi-week programs, and specialty clinics for all ages and ability levels.
• Maintain high-quality instruction, safety standards, and friendly service to support guest satisfaction.
• Implement teaching techniques and training programs that keep the school competitive and engaging.
• Maintain a visible presence on the mountain and interact with guests and instructors to support a positive learning environment.
• Develop and manage the Ski & Ride School budget to support financial efficiency and revenue growth.
• Oversee lesson pricing, scheduling, and instructor payroll to optimize operations.
• Collaborate with Lift Operations, Marketing, Guest Services, and other resort departments to enhance guest experience and lesson participation.
• Ensure compliance with industry standards, safety regulations, and resort policies.
• Enforce resort safety policies and ensure instructors are trained in risk management, emergency procedures, and guest safety.
• Work with Ski Patrol and Mountain Operations to create a safe learning environment.
• Monitor mountain conditions and adjust lesson plans as needed.

Benefits

• Free Alterra season pass with unlimited, direct-to-lift access at Alterra resorts, plus a free pass for spouse and dependents age 25 and under.
• 50% off window ticket price at IKON partner resorts.
• Free access to Alterra Mountain destinations during time off.
• Free ski-referral letters for use at other mountain resorts during time off.
• Periodic friends-and-family day-ski vouchers.
• Discounts on ski and snowboard lessons, rentals, gear tune-ups, food and beverage, and Crystal Mountain retail.
• Free Crystal-branded merchandise.
• Pro deals on gear with hundreds of brands.
• Discount marketplace deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, and travel.
• Employee-only night-skiing events.
• Employee housing available for eligible positions.
• Accrued paid time off for eligible positions.
• Group health insurance for eligible positions.
• 401(k) benefit with a generous match and immediate vesting for staff members over 18.
• Opportunities for growth, advancement, and year-round employment.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed