Lead Ski & Ride School Facilities

Vail Resorts • Vail, CO

9d • $23 - $54 • Onsite

About The Position

The Adaptive Coordinator supports the Adaptive Program by managing guest intake, coordinating reservations, and ensuring seamless operations. Each coordinator serves as the primary point of contact for one designated community program—Eagle Valley Schools, Foresight, Vail Veterans, or Small Champions—fostering strong partnerships and delivering exceptional experiences for individuals of all abilities. This is an in-person role requiring regular on-site presence to ensure effective coordination and guest support.

Requirements

• Regular in-person presence to effectively manage guest interactions and operational needs.
• Work in-office 3-4 days per week, with additional time on-mountain as needed.
• Proficiency with the Vail Resorts network and scheduling systems is essential for reservations, reporting, and daily operations.
• At least 18 years of age.

Responsibilities

• Collect and verify guest information during the intake process, ensuring accuracy and completeness.
• Process and confirm reservation requests for adaptive lessons and related services using Vail Resorts systems.
• Communicate with guests regarding schedules, equipment needs, and program details.
• Serve as the dedicated point person for one assigned community program (Eagle Valley Schools, Foresight, Vail Veterans, or Small Champions).
• Coordinate logistics, scheduling, and communication for all activities related to the assigned program.
• Build and maintain positive relationships with partner organizations to support program goals.
• Assist with daily scheduling for adaptive lessons, ensuring proper instructor assignments and resource allocation through the Vail Resorts scheduling process.
• Support transportation and equipment logistics for guests requiring additional assistance.
• Monitor adaptive equipment inventory and report maintenance needs.
• Ensure all adaptive lessons adhere to safety protocols and risk management standards.
• Support instructors in applying adaptive teaching techniques and maintaining compliance with training requirements.
• Act as a liaison between the Adaptive Program Manager, Adaptive Supervisor, instructors, and other Ski School departments.
• Assist with onboarding and training of new adaptive instructors.
• Contribute to program initiatives, events, and outreach efforts.
• Maintain accurate records of lesson data, guest feedback, and program metrics.
• Assist with payroll accuracy and scheduling for adaptive instructors, especially community programs.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed