Site Support

STELLAR INDUSTRIAL SUPPLY•, MD

10d•$22 - $24•Onsite

About The Position

The Site Support Representative serves as the primary on-site customer service resource at assigned customer locations, delivering exceptional service while supporting daily operational needs. This role is responsible for building strong customer relationships, responding to inquiries, coordinating with internal teams, and ensuring customers receive timely, accurate, and effective support. The Site Support Representative partners closely with Customer Experience, Account Management, Solutions, Operations, and other departments to resolve issues, support inventory management, assist with vending and technology solutions, and maintain compliance with customer-specific policies and procedures. Success in this role requires strong communication, organization, problem-solving skills, and a commitment to delivering an outstanding customer experience.

Requirements

High school diploma or equivalent required.
Two to three years of customer service, warehouse operations, industrial distribution, or related experience preferred.
Experience supporting customers in an on-site, industrial, warehouse, or manufacturing environment preferred.
Experience using ERP systems, preferably Prophet 21 (P21), is preferred.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills.
Ability to work independently while managing multiple priorities in a customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office applications, particularly Outlook and Excel.
Ability to learn and effectively use ERP systems, vending technologies, and other business software.
Strong problem-solving skills with the ability to identify issues and coordinate timely resolutions.
Positive attitude, professionalism, and commitment to delivering exceptional customer service.
Must be at least 18 years of age.
Valid driver's license with an acceptable driving record.
Reliable transportation to customer locations.
Must be able to pass a background check and drug screening.
Must maintain regular and reliable attendance.

Responsibilities

Serve as the primary on-site point of contact for customer inquiries regarding orders, deliveries, products, and service requests.
Deliver exceptional customer service through timely communication, accurate order processing, and proactive problem resolution.
Accurately enter quotes, orders, and customer information into the Prophet 21 (P21) ERP system.
Expedite open quotes and orders while ensuring accuracy and customer satisfaction.
Monitor customer-specific inventory levels, including Min/Max quantities and safety stock requirements.
Support vending machine operations and other automated inventory management solutions implemented by the Solutions team.
Learn and utilize customer-specific technologies, systems, and processes to support efficient operations.
Identify inventory concerns and coordinate with internal teams to resolve issues.
Serve as a liaison between customers, Account Managers, Customer Experience, Specialists, Solutions, Operations, and other internal departments.
Coordinate information and resources to ensure customer requests are addressed promptly and accurately.
Communicate customer needs, concerns, and opportunities for improvement to appropriate internal stakeholders.
Follow all customer-specific policies, procedures, safety requirements, and security protocols while working on-site.
Maintain required customer certifications, training, and site access credentials.
Represent Stellar professionally while fostering positive customer relationships.
Participate in ongoing training to maintain knowledge of Stellar products, services, systems, and processes.
Demonstrate professionalism, accountability, integrity, and a commitment to Stellar's values.
Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs.