Site Support Technician

TEKsystems•Big Sioux Township, SD

10d•$20 - $25•Onsite

About The Position

We are seeking a customer-focused, hands-on Site Support Technician to deliver comprehensive IT support in a fast-paced enterprise environment. This role is critical to maintaining day-to-day operations across end-user computing, asset lifecycle management, and collaboration technologies. You will play a key role in supporting North America-based users, ensuring seamless hardware, software, and infrastructure functionality while contributing to broader IT projects and continuous improvement initiatives. This role directly supports several high-impact initiatives, including: End-User Experience Enhancement: Improving productivity and satisfaction through quick resolution of incidents and white-glove customer service. Device Lifecycle Management: Supporting procurement, deployment, refresh, and disposal of IT assets across multiple sites. Workplace Technology Optimization: Ensuring conference room and collaboration tools (AV/Teams) function seamlessly for critical business meetings. IT Infrastructure Support: Assisting with server hardware, network components, and “smart hands” support to maintain uptime. Operational Efficiency: Driving improvements in asset tracking, reporting, and ITIL process adherence. Project Execution: Supporting IT projects that scale infrastructure, upgrade systems, and enhance business capabilities.

Requirements

Strong experience with Desktop Support and PC troubleshooting
Hardware break/fix expertise (Dell systems preferred)
Familiarity with Windows 10/11, MacOS, and mobile device support
Experience with ServiceNow or similar ticketing systems
Knowledge of Active Directory, imaging, and software deployment tools
Exposure to audio/visual systems and video conferencing platforms
Basic understanding of network infrastructure and server support
Excellent customer service and communication skills (“white glove” support mindset)
Strong troubleshooting and problem-solving abilities
Ability to manage time effectively and prioritize tasks independently
Comfortable working in a fast-paced, team-oriented environment
Self-starter with a proactive and adaptable approach

Responsibilities

Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals
Diagnose and resolve hardware, software, OS, and application issues
Manage ServiceNow (or similar) ticket queues and ensure SLA adherence
Perform new hire setup, imaging, and onboarding support
Track and manage inventory of IT assets including laptops, printers, and accessories
Support asset provisioning, replacements, break/fix, and end-of-life processes
Coordinate shipping, receiving, and depot operations for hardware
Maintain accurate asset records and reporting
Perform OS imaging and deploy software via automated tools and manual installs
Install, configure, and test applications, including Microsoft Office and enterprise tools
Support mobile platforms (iOS, Android) and Mac devices
Troubleshoot conference room technologies and video conferencing tools
Provide live support for executive meetings and town halls
Coordinate with third-party vendors for AV installation, upgrades, and repairs
Perform regular system health checks and preventative maintenance
Assist with server hardware replacements and upgrades (rack and stack)
Support network and infrastructure teams with onsite technical tasks
Coordinate hardware procurement and installation activities
Assist in planning and executing IT projects across multiple sites
Act as a liaison between technical teams, leadership, and stakeholders
Support ITIL processes including Incident, Change, Asset, and Knowledge Management
Contribute to documentation and knowledge base improvements