Regional Site Support

Duly Health and Care • Lisle, IL

4d • $24 - $36 • Onsite

About The Position

The Regional Site Support Specialist is a hands-on IT technical resource responsible for delivering on-site technology support, maintenance, and break/fix repairs across a defined group of company locations. This role travels regularly between sites to install, troubleshoot, repair, and maintain end-user hardware, network equipment, and business-critical systems. The ideal candidate is a self-starter who can work independently in the field, communicate effectively with non-technical staff, and keep each site's technology running reliably with minimal downtime.

Requirements

• High school diploma or equivalent.
• Strong interest in technology and a desire to pursue a career in healthcare IT.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills, with the ability to interact professionally with healthcare staff and patients.
• Basic knowledge of computer hardware, software, and networking concepts.
• Ability to work independently and collaboratively in a fast-paced environment.
• Valid driver's license and reliable transportation.

Nice To Haves

• Associate degree or technical certification in a relevant field preferred.

Responsibilities

• Provide onsite technical support for hardware and software systems in healthcare facilities, including hospitals, clinics, and medical offices.
• Assist with the installation, configuration, and maintenance of medical equipment, computer systems, and networking devices.
• Troubleshoot and resolve technical issues reported by healthcare staff, ensuring minimal disruption to operations.
• Perform routine maintenance tasks, such as system updates, virus scans, and equipment inspections, to ensure optimal performance and compliance with regulatory standards.
• Coordinate with internal IT teams and external vendors to escalate and resolve complex technical issues.
• Document all service activities, including troubleshooting steps, solutions implemented, and equipment configurations, in accordance with company policies and procedures.
• Adhere to all safety protocols and infection control measures when working in healthcare environments.
• Assist with inventory management, including tracking equipment usage, ordering replacement parts, and maintaining stock levels.
• Participate in team meetings, training sessions, and professional development activities to enhance technical skills and knowledge.
• Contribute to suggestions for process improvement and ticket reduction.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED