Site Support Engineer - Senior (Indianapolis)

Govcio LLC • Rosemont, IL

10d • Onsite

About The Position

GovCIO is hiring a Senior Site Support Engineer for its newly awarded TSA Focus contract. The position is onsite in Indianapolis, Indiana. The engineer leads site-level IT support, handles escalated tickets and critical system issues, mentors junior engineers, and helps ensure operational uptime and reliable IT services. The role provides IT support to TSA airport staff, regional management staff, and TSA executives.

Requirements

• High school education with 6–9 years of experience, or commensurate experience.
• At least 6 years of experience in IT support.
• Expert-level IT field support and leadership skills, including the ability to manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies.
• Ability to provide comprehensive IT support to TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution and system optimization, and recommending significant changes to service delivery.
• Ability to apply lessons learned to refine Knowledge Base articles and support continuous process improvement.
• Exceptional interpersonal and communication skills, strategic thinking for technology assignments, advanced troubleshooting expertise, and strong leadership.
• U.S. citizenship is required to attain and maintain a DHS/TSA clearance.

Responsibilities

• Lead IT support at the site level, handling escalated tickets and critical system issues.
• Mentor junior engineers and implement IT best practices.
• Ensure operational uptime and reliable IT services.
• Manage and direct complex service request fulfillment and network and computer systems administration across multiple operating systems.
• Provide mobile device support, desk-side support, and deployment services.
• Evaluate service performance; manage and document tickets; ensure high-quality resolution and system optimization; and recommend significant changes to service delivery.
• Refine Knowledge Base articles using lessons learned to support continuous process improvement.
• Provide IT support to TSA airport staff, regional management staff, and TSA executives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED