Site Supervisor - Cobequid Pass Toll Plaza

Commissionaires Nova Scotia•Great Village, NS

8d•Onsite

About The Position

Commissionaires Nova Scotia (CNS) is seeking a Site Supervisor for the Cobequid Pass Toll Plaza. CNS is a leading provider of security, safety, training, and identification services in Nova Scotia, employing veterans and others seeking meaningful employment. The company is recognized for its high-quality services and holds global certifications for customer service, management standards, and environmental stewardship. This role offers challenging work, professional development, and career advancement opportunities within a large, national organization. The Site Supervisor will be responsible for leading, administering, and disciplining Commissionaires at the plaza, reviewing reports, managing schedules, handling customer complaints, ensuring adherence to site instructions and safety regulations, and providing leadership during emergencies.

Requirements

Superior attention to detail with very good verbal communication skills.
Excellent customer service skills.
Computer literacy, and/or an aptitude to learn, is an asset.
Demonstrate a strong work ethic and “Can Do” attitude.
React calmly, quickly, and appropriately in any crisis.
Concentrate and remain alert for up to 12 hours.
Communicate observed characteristics/behavior (good memory).
Demonstrate problem-solving and sound judgement.
Climb multiple flights of stairs with ease.
Display good dexterity and balance.
Rely on all senses in assessing changes to the work environment.
Proficiency in basic math for toll fee calculations.
Comfortable managing cash transactions.
Strong attention to detail for accurate cash handling, transaction processing and record keeping.
Demonstrated commitment to safety and reliable attendance.
Be aged 19 or older.
Have eligibility to work in Canada.
Not have a criminal record for which a pardon has not been granted.
Be able to provide fingerprints and complete a criminal record check.
Be eligible to apply for, and attain, a Government of Canada personnel security screening.
Have a valid Nova Scotia Driver's License, or reliable transportation to/from the worksites.

Nice To Haves

Prior experience with cash handling and operating cash registers (preferred).
Familiarity with national roadways and local points of interest.

Responsibilities

Leading, administration and discipline of all Commissionaires employed at Cobequid Pass Toll Plaza.
Daily review of various reports and advise Plaza Staff by 0900 daily.
Review shift files noting any discrepancies found in IOUs, AVI replenishments, cash pick-up and cash out slips.
Review Tour of Duty Reports making note of any discrepancies and informing the proper Plaza staff.
Prepare and review all shift schedules make changes as required.
Review Leave form requests.
Enter hours worked for all personnel into the "On Watch" pay system.
Perform duties of a collector when required.
Effectively coach, motivate and provide feedback when necessary.
Investigate and correct any Customer Complaints as directed by General Manager or Toll Administrator.
Review Shift Supervisor log and add or delete directives as required.
Conduct a visual check of Plaza Areas for breaches of security and/or maintenance issues and safety hazards.
Ensuring timely and accurate delivery of communication, including all Incident Reports.
Keeping the District Manager, client and other stakeholders apprised of all events and incidents as applicable.
Ensure SWI's (Site Work Instructions), Dress standards, and Safety Equipment regulations are adhered to.
Coordinate all required site-specific training.
Ensure monthly Operational Health & Safety reports are completed and submitted.
Provide direction, assistance and leadership during emergencies.
Completing administrative duties as required.
Supervising Training of new Commissionaires on site.
Access Control/Monitoring of upcoming additions to new Provincial Rest Stop areas.
Ensure the safety of public and motorists while on site.
Managing staff briefings for daily shift changes and Supervisor changes.
Manage security and safety of personnel visits by maintenance staff and contractors.
Cash management for all aspects of the site and ensuring stock levels and correct balance sheet reporting.
Maintain accurate records, oversee, verify collision/occurrence reports and ensure the Daily Occurrence Log is maintained to standard.
Manage traffic control announcements to relevant third parties.