Assistant Toll Plaza Supervisor - Exit 145

Ohio Turnpike and Infrastructure Commission•Oh, OH

3d•Onsite

About The Position

The Ohio Turnpike & Infrastructure Commission is seeking a Toll Plaza Supervisor to work in our Toll Operations Department at the Exit 145 Interchange (Lorain-Elyria). This role involves assisting the Toll Plaza Supervisor in the everyday operations of the toll plaza, including scheduling, overseeing toll collection, and managing personnel. The position requires responding to emergency situations, performing traffic control, and potentially working in the toll lanes or assisting with snow removal. The role demands accessibility 24/7 and the ability to work in an unpredictable field environment.

Requirements

High School Diploma or GED with a business background (e.g., college courses, seminars and/or business/management exposure).
External candidates will only be considered if possessing recent relevant Supervisory/Management experience as well as cash handling experience.
Must be able to successfully pass a field supervisor’s test.
Must be proficient in MS Office (Outlook, Word, and Excel).
Must be able to quickly respond to toll plaza emergencies, including scheduling issues.
Background checks will be conducted on all selected applicants and include, but are not limited to, credit report, driving record, criminal record, and employment history.

Nice To Haves

Knowledge and prior field toll experience is preferable.
Labor Management experience a plus.
Internal Candidates: No major discipline received in the previous two (2) years.
Internal Candidates: Good attendance record and evaluations, including tardiness.
Internal Candidates: Must consistently maintain a minimum accuracy rating (grades) of 85 percent.
Internal Candidates: Must be employed a minimum of two (2) years with the Commission.
Internal Candidates: Must demonstrate a good understanding of collective bargaining agreements.

Responsibilities

Assists Toll Plaza Supervisor in the everyday operations of the toll plaza.
Assists Toll Plaza Supervisor with scheduling toll plaza personnel, overseeing staffed, electronic and automated toll collection and maintaining field employee records.
Addresses employee concerns.
Evaluates job performance of toll collector staff.
Orders necessary uniform items and toll plaza supplies.
Provides training of employees and the necessary daily instruction to maintain and/or improve employee performance.
Ensures that all procedures are followed pursuant to toll operations protocol.
Issues discipline to employees.
Follows collective bargaining agreement.
In absence of Toll Plaza Supervisor, acts as Commission representative in departmental Step 1 grievances.
Responds to emergency situations involving the toll plaza, the staff and Ohio Turnpike customers (e.g., contacts maintenance personnel, requests emergency assistance from law enforcement officers and emergency medical assistance from local fire departments).
Assists in performing traffic control tasks which may include flagging traffic, maintaining traffic cones and barrels, and measuring vehicles to ensure that legal vehicle dimensions are not exceeded.
May be required to work the toll lanes (e.g., during relief periods, circumstances requiring customer intervention, emergency situations).
May be required to spread salt on sidewalks and/or assist with snow removal in inclement weather.
Performs any other duties as may be assigned by the Toll Plaza Supervisor.