Ferry Toll Collector

Ketchikan Gateway Borough•Ketchikan, AK

1d•Onsite

About The Position

Responsible for collecting fares for ferry and airport parking and ensuring compliance with state, federal, and local laws and travel regulations under the general supervision of the Airport Security Supervisor. This role involves determining and collecting appropriate passenger and vehicle ferry fare and airport parking fees, handling large amounts of cash, and performing daily cash reconciliation. The collector will maintain records for ferry passes and frequent user accounts, conduct research on airport traffic, and monitor discounted ferry fare and charge account transactions. Additionally, the position requires providing routine information to the public, informing them of potential ferry delays, and assisting when necessary. Operating a communications radio and answering the telephone are part of the daily activities and emergency response. The role also includes assisting with emergency operations, maintaining the cleanliness of the walkway and surrounding area, and managing inventory of office supplies and forms for the booth and ferry. Basic cleaning of the booth is also expected. This position may also involve providing instruction to other employees in similar roles and performing other related duties as directed by Airport management.

Requirements

Ability to perform basic mathematical computations and determine and count appropriate amount of change.
Ability to operate a cash register and/or ten-key calculator.
Basic computer skills in Excel and WORD.
Willingness to perform a variety of job-related duties as situations arise.
Strong sense of teamwork, and the ability to work cooperatively with others.
Excellent customer service skills.
Calm and pleasant demeanor, particularly in stressful of emergency situations.
Ability to give clear and concise directions or information to assist the general public and airport users.
Knowledge of and ability to use proper radio communication.
Ability to work quickly under time constraints.
Ability to work independently with minimal supervision.
Ability to hear.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to use hands to finger, handle, or operate objects, tools, or computers & small office equipment, controls.
Ability to reach with hands and arms.
Ability to climb or balance.
Ability to stoop, kneel, crouch.
Ability to taste or smell.
Standing, sitting, walking, bending, stooping, climbing on stools and ladders.
Routinely lifting and carrying items and boxes up to thirty (30) pounds.
Long hours standing in the confined area of the toll booth.
Ability to read and learn to use equipment from written materials and/or other means of training.
Physical acumen to shovel and / or pick up litter and wash windows.
High school diploma or GED equivalent.
General office and/or cash handling experience is required.
Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

Responsibilities

Determine and collect appropriate passenger and vehicle ferry fare and airport parking fees.
Be responsible for large amounts of cash and perform daily cash reconciliation.
Maintain records to track ferry passes and accounts for frequent users.
Research projects that pertain to airport traffic as directed.
Collect and monitor discounted ferry fare and charge account transactions.
Provide routine information to the public when requested, referring unique questions and/or problems to appropriate personnel.
Understand the day-to-day operations at the airport in order to properly relay information to personnel and the public, especially when challenging situations arise.
Inform public of any potential ferry delays and provide assistance when necessary.
Operate communications radio and answer telephone as needed in day-to-day activities and emergencies.
Assist with emergency operations such as phone calls to mutual aid and tenants.
Maintain walkway and surrounding area free from litter and snow and ice as needed.
Maintain inventory of office supplies and forms for booth and ferry.
Perform basic cleaning of the booth.
Provide instruction to other employees of this or a similar job classification in all aspects of procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have.
Perform other related duties as directed by the Airport management.