Site Supervisor

Walden Security•Knoxville, TN

23d

About The Position

The Site Supervisor serves as the face of the building, representing its values and standards in every interaction. The role combines customer service with effective enforcement of security protocols to build trust with clients and address their concerns. Proficiency in surveillance systems, access control, alarm systems, and other security technologies is critical. Prior managerial experience is required. The supervisor exercises direct supervision over five officers and receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager. The schedule is 7:00 a.m. to 3:00 p.m., Monday through Friday, with availability for overtime to provide coverage or help schedule replacements for staff absences.

Requirements

Prior managerial experience.
Proficiency in surveillance systems, access control, alarm systems, and other security technologies.

Responsibilities

Oversee the performance of all shifts and Security Officers on duty.
Maintain working knowledge of specific and general post instructions, as well as applicable additional and emergency post instructions.
Patrol assigned posts on foot.
Inspect posts and Security Officers for compliance with post orders and Walden Security procedures, and for knowledge of post assignments.
Notify the Post Supervisor, Roving or Field Supervisors, and Operations Manager about matters that cannot wait until the next workday.
Record daily post events in Officers Daily Reports (ODR) for review by supervisors and the Operations Manager.
Register at watch stations to record inspection times and contracted random inspections.
Assist with on-the-job training for newly assigned Security Officers.
Respond to urgent client needs and requests for service or service changes.
Notify appropriate authorities, including supervisors, police or fire departments, and the client, about emergencies and post-order violations.
Check doors, windows, and gates at assigned posts to ensure they are secure.
Warn people about rule infractions and expel people engaged in suspicious or criminal acts.
Provide management with input regarding operations, post status, and Security Officers.
Be available for overtime coverage or to help schedule staff coverage for absences.

Benefits

Initial training leading to the opportunity to earn Security Officer Certification.
Discounts on phone service, vacations, automobiles, retailers, and more.
Annual tuition reimbursement opportunities.
Employee Family Scholarship program.
Paid time off for employees averaging at least 32 hours per week.
Medical, dental, and vision insurance with multiple plan options for employees and dependents.
Health Savings Account.
Voluntary life insurance plans.
401(k).
Employee Assistance Program with free, confidential assistance.
Employee recognition programs, including tenure recognition, on-the-spot bonuses, and Officer of the Month and Officer of the Year awards and bonuses.
Career growth opportunities and a promote-from-within philosophy.
Flexible scheduling with multiple shifts available.
Competitive pay of $18.25 per hour.