Site Supervisor (88608)

Inter-Con Security Systems•Phoenix, AZ

11d

About The Position

Inter-Con Security Systems, Inc. is a US-owned security company that provides physical security services to government and commercial customers. The Site Supervisor reports to the Director of Operations and serves as the primary point of contact for the client on security-related issues and requests. The role is next in the chain of command after the shift supervisor and oversees site-level administrative, staffing, compliance, and operational activities. The Site Supervisor manages scheduling and time-off requests, payroll discrepancies, invoice review, attendance and disciplinary tracking, and the processing of terminations. The position also supports recruiting and onboarding, uniform and equipment requests, job training compliance, investigations, workers’ compensation paperwork, and keeping post orders current. Additional responsibilities include reviewing shift and officer reports, maintaining electronic records, meeting with department heads, participating in EOC meetings and business reviews, and communicating frequently with supervisors.

Requirements

High school diploma or equivalent; deviations require approval.
At least two years of progressively responsible security or related experience; five years is preferred.
Demonstrated understanding of security operations.
Ability to solve practical problems and carry out responsibilities under general supervision.
Ability to organize workload effectively.
Strong analytical skills, including analyzing complex data and developing reasonable analyses, conclusions, or solutions.
Planning, organizational, and project management skills.
Verbal and written communication skills.
Strong managerial skills and ability to assert oneself.
Ability to act decisively in emergency situations.
Ability to physically respond to medical emergencies.
Ability to assist in facilitating progressive change.
Ability to interact effectively at all levels and across diverse cultures.
Ability to be an effective team member.
Diplomacy skills and sensitivity to protocol.
Ability to work autonomously and exercise sound judgment.
Working knowledge of card access, security, and safety systems.
Strong computer skills, including Microsoft programs and the MS Office Suite.
Project management experience.
Ability to lead teams in complex problem solving.
Customer service orientation.
Ability to interact in a corporate environment and communicate effectively with all levels of management.
Flexibility and ability to meet deadlines in a high-tempo environment.
Excellent time-management, organizational, and multitasking skills.
Dependable team player with business maturity, enthusiasm, and a positive work attitude.
Ability to work in a matrixed environment.

Nice To Haves

Working knowledge of technology-driven scheduling platforms.
Knowledge of multiple languages.
Honorable military discharge, a bachelor’s degree, or five years of experience in an operations management and project management role.
Experience independently developing reports, spreadsheets, diagrams, charts, graphs, and other products using tools such as MS Word, Excel, Access, and SharePoint.
Understanding of security operations and contracts management.
Understanding of operational KPIs and ability to use data to drive operations.
Strong interpersonal, critical-thinking, and time-management skills.
Experience in a general office setting in a supervisory role.
Comfort working in an ever-changing, fast-paced, sometimes stressful environment.

Responsibilities

Serve as the client's primary contact for security-related issues and requests.
Act as the next person in the chain of command after the shift supervisor.
Manage scheduling, including requests and approved time off.
Address payroll matters, including filing discrepancies.
Check invoices and send them for review before submission to the client.
Track attendance, disciplinary actions, vacation and time-off requests, absence notices, doctors’ notes, and compliance.
Audit supervisor end-of-shift reports, officer daily activity reports, and scalable reports.
Scan documents into the shared drive.
Process terminations, including related paperwork.
Manage requisitions, interviewing, hiring, and guiding candidates through the hiring pipeline until they are onsite.
Handle uniform and equipment requests.
Ensure job training compliance, including BSIS, California, and healthcare requirements.
Meet with department heads as requested.
Participate in monthly EOC meetings and quarterly business reviews.
Conduct investigations, including collecting written statements.
Ensure workers’ compensation paperwork is completed and post orders are kept up to date.
Communicate frequently with all supervisors.
Develop reports, spreadsheets, diagrams, charts, graphs, and other products as needed.