Law Firm - Site Supervisor

IST Management Services•St. Louis, MO

21h•Onsite

About The Position

The Site Supervisor will support the Site Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.

Requirements

Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred.
Previous supervisory or team lead experience strongly preferred.
Excellent organizational and multitasking skills.
Proficiency with scanning and imaging systems and standard office equipment.
Strong customer service and communication skills.
Ability to work Monday–Friday within a shift range of 8:00 AM – 7:00 PM.
High school diploma or equivalent required; additional education or certifications a plus.
Must have access to reliable transportation.
Professional appearance and demeanor.
Lifting up to 55 pounds.
Must be able to pass a drug screening and background checks.

Nice To Haves

additional education or certifications a plus

Responsibilities

Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.
Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
Ensure production quality standards, turnaround times, and client SLAs are consistently met.
Train, coach, and mentor team members to enhance skill development and service quality.
Support and step in for the Site Manager as needed, including attending client meetings and reporting.
Maintain accurate documentation, including job logs, time records, and productivity reports.
Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
Monitor inventory of supplies and coordinate with vendors or management for replenishment.
Foster a professional, service-oriented environment that aligns with IST’s values and client expectations.
Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements.
Litigation scanning and high volume printing.
Manage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectations.
Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards.
Serve as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolution.
Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials.
Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions.
Assist the Site Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction.