Site Supervisor

INTER-CON SECURITY SYSTEMS INC•Phoenix, AZ

14d•$50,000 - $53,000•Onsite

About The Position

The Site Supervisor reports to the Director of Operations and serves as the client’s primary contact for security-related issues and requests. The role is next in the chain of command after the shift supervisor and oversees site operations, personnel administration, reporting, compliance, and communication with supervisors and client stakeholders. Responsibilities include coordinating scheduling and approved time off; reviewing payroll discrepancies and invoices; tracking attendance, discipline, leave requests, and compliance; auditing end-of-shift, daily activity, and other reports; maintaining electronic records; and processing terminations. The supervisor also supports recruiting and onboarding, manages uniform and equipment requests, ensures job-training compliance, participates in meetings and business reviews, collects investigation statements, and ensures workers’ compensation paperwork and current post orders are maintained.

Requirements

High school diploma or equivalent; deviations require approval.
At least two years of progressively responsible security or related experience; five years preferred.
Demonstrated understanding of security operations.
Ability to solve practical problems and carry out responsibilities under general supervision.
Ability to organize workload effectively.
Strong analytical skills, including the ability to analyze complex data and develop reasonable analyses, conclusions, or solutions.
Planning, organizational, and project management skills.
Strong verbal and written communication skills.
Strong managerial skills and the ability to assert oneself.
Ability to act decisively in emergencies and physically respond to medical emergencies.
Ability to facilitate progressive change and interact effectively across levels and diverse cultures.
Ability to work effectively as a team member, exercise diplomacy, and demonstrate sensitivity to protocol.
Ability to work autonomously and use sound judgment.
Working knowledge of card access, security, and safety systems.
Strong computer skills, including Microsoft Office Suite.
Project management experience and aptitude for leading teams through complex problem-solving.
Customer-service orientation and ability to communicate effectively with all levels of management in a corporate environment.
Flexibility and ability to meet deadlines in a high-tempo environment.
Excellent time-management, organizational, and multitasking skills.
Dependability, business maturity, enthusiasm, and a positive work attitude.
Ability to work in a matrixed environment.

Nice To Haves

Working knowledge of technology-driven scheduling platforms.
Knowledge of multiple languages.
Honorable military discharge, a bachelor’s degree, or five years of experience in an operations management and project management role.
Ability to independently develop reports, spreadsheets, diagrams, charts, graphs, and other products using tools such as Word, Excel, Access, and SharePoint.
Understanding of security operations and contracts management.
Understanding of operational KPIs and ability to use data to drive operations.
Strong interpersonal and critical-thinking skills.
Experience in a general office setting in a supervisory role.
Comfort working in a changing, fast-paced, sometimes stressful environment.

Responsibilities

Serve as the client’s primary contact for security-related issues and requests.
Act as the next person in the chain of command after the shift supervisor.
Manage scheduling, including requests and approved time off.
Review payroll and address discrepancies.
Check invoices and send them for review before submission to the client.
Track attendance, disciplinary actions, vacation and time-off requests, absence notices, doctor’s notes, and compliance.
Audit supervisor end-of-shift reports, officer daily activity reports, and scalable reports.
Scan documents into the shared drive.
Process terminations and related paperwork.
Handle requisitions, interviewing, hiring, and guiding candidates through the hiring pipeline until they are onsite.
Coordinate uniform and equipment requests.
Ensure compliance with job-training requirements, including BSIS, California, and healthcare requirements.
Meet with department heads as requested.
Participate in monthly EOC meetings and quarterly business reviews.
Conduct investigations by collecting written statements.
Ensure workers’ compensation paperwork is completed and post orders are kept up to date.
Communicate frequently with all supervisors.