Sr Analyst - TechOps IT North America MQ & RD

Elanco • Elwood, KS

2d • Onsite

About The Position

The Site Sr IT Analyst is the primary on-site IT partner for Elanco’s Elwood Manufacturing facility, supporting manufacturing, laboratory, and business operations. The role maintains reliable and secure IT infrastructure and partners with Operational Technology (OT) stakeholders to implement technology solutions that support safe and efficient operations.

The analyst serves as the primary on-site IT contact for site leadership and the liaison to regional and global IT teams, vendors, and service providers. The role supports enterprise applications and owns site-specific systems end to end, including validation and change control. It also leads multiple technology projects, defining scope, managing risks, and communicating status.

The role is based in person at the Elwood, Kansas manufacturing site, with some minimal IT support for the St. Joseph Distribution site and Lenexa manufacturing site. The schedule is a standard eight-hour day shift, Monday through Friday. Travel is 10%, and some on-call support may be required to support 24/7 operations. The position involves exposure to production and R&D environments.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent level of experience.
• At least 5 years of hands-on IT experience, preferably in manufacturing, laboratory, or regulated environments.
• At least 2 years of hands-on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Strong technical knowledge and hands-on experience with enterprise infrastructure, including networking support (Cisco switches, wireless access points, and Palo Alto firewalls), VMware virtual server environments, Windows Servers, monitoring and performance management (e.g., SolarWinds), and storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management.
• Experience with ITIL and ServiceNow.

Nice To Haves

• Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
• Experience with quality systems such as Veeva Vault.
• Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.

Responsibilities

• Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations.
• Troubleshoot and resolve technical issues in a timely and compliant manner.
• Serve as the primary on-site IT contact for site leadership and liaison to regional and global IT teams, vendors, and service providers.
• Partner with business and operational stakeholders to identify needs and deliver effective technology solutions.
• Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
• Lead and manage multiple technology projects, including scope definition, risk management, and status communication.
• Provide minimal IT support for the St. Joseph Distribution site and Lenexa manufacturing site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior