Sr Analyst - TechOps IT North America MQ & RD

Elanco • Elwood, KS

19h • Onsite

About The Position

The Site Sr IT Analyst is the primary on-site IT partner for Elanco’s Elwood Manufacturing facility, supporting manufacturing, laboratory, and business operations. The role maintains reliable and secure IT infrastructure and partners with Operational Technology (OT) stakeholders to implement technology solutions that enable safe and efficient operations.

The analyst serves as the primary on-site IT contact for site leadership and a liaison to regional and global IT teams, vendors, and service providers. The role provides local support for enterprise applications and end-to-end ownership of site-specific systems, including validation and change control, while leading multiple technology projects. The position is based on-site at the Elwood, Kansas manufacturing site and may also provide minimal IT support to the St. Joseph distribution site and Lenexa manufacturing site.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent level of experience.
• At least 5 years of hands-on IT experience; manufacturing, laboratory, or regulated-environment experience is preferred.
• At least 2 years of hands-on IT project management experience and experience partnering with senior stakeholders.
• Proven troubleshooting and root cause analysis skills across infrastructure, applications, and integrated IT/OT environments.
• Strong technical knowledge and hands-on experience with enterprise infrastructure, including last-mile support of Cisco switches, wireless access points, Palo Alto firewalls, VMware virtual server environments, Windows Servers, monitoring and performance management tools such as SolarWinds, and storage and archiving services.
• Experience with IT service management processes and tools, including incident, change, asset, and lifecycle management; ITIL and ServiceNow experience.

Nice To Haves

• Strong understanding of manufacturing-related computer systems, HMI, PLCs, and data flows.
• Knowledge of computer system validation (CSV), CAPA, and documentation practices within GxP environments.
• Experience with quality systems such as Veeva Vault.
• Proven ability to collaborate effectively across IT and Operational Technology (OT) environments.

Responsibilities

• Ensure the reliability, availability, and security of site IT systems and services supporting manufacturing and laboratory operations.
• Troubleshoot and resolve technical issues in a timely and compliant manner, including root cause analysis across infrastructure, applications, and integrated IT/OT environments.
• Serve as the primary on-site IT contact for site leadership and the key liaison to regional and global IT teams, vendors, and service providers.
• Partner with business and operational stakeholders to identify needs and deliver effective technology solutions.
• Provide local support for enterprise applications and maintain end-to-end ownership of site-specific systems, including validation and change control.
• Lead and manage multiple technology projects simultaneously, including defining scope, managing risks, and communicating status.
• Provide minimal IT support for the St. Joseph Distribution site and Lenexa manufacturing site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior