Site Specialist II

Thermo Fisher Scientific•San Diego, CA

11d•Onsite

About The Position

Thermo Fisher Scientific’s Unity Lab Services provides integrated laboratory services, support, and supply management. The Site Specialist II supports customer laboratory operations by managing inventory and orders, delivering laboratory services, and providing responsive customer service. The role primarily works at customer sites and may involve independent work in laboratory and warehouse environments, including exposure to cold rooms, strong odors, chemical-based allergens, and hazardous or toxic materials. Personal protective equipment is required in some work areas. The schedule is Monday through Friday, with a choice of 7:00 a.m.–3:30 p.m. or 8:00 a.m.–4:30 p.m. The listed pay is $21.70 per hour. The position requires successful completion of Thermo Fisher’s pre-employment screening and any customer-required screening, credentialing, or badging.

Requirements

High school diploma or equivalent.
Fluent in reading, writing, and speaking English.
Strong verbal and written communication skills and a commitment to excellent customer service.
Professional appearance and demeanor in interactions, and ability to uphold Thermo Fisher Scientific’s values.
Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at the customer site.
Ability to use handheld scanners to enter data in various systems and analytical skills to reconcile reports.
Ability to understand varied work environments and work safely while following policies and procedures.
Computer proficiency, including intermediate skills with Microsoft Office software.
Organizational skills to multitask and meet due dates.
Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
Ability to use pushcarts, pallet jacks, mobile cylinders, forklifts, and similar equipment to push or pull up to 100 pounds.
Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
Ability to work in environments with varied temperatures, including cold rooms and outdoor areas.
Ability to work overtime as needed.
Successful completion of Thermo Fisher’s pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

One year of related experience in a laboratory setting or customer service is preferred.

Responsibilities

Use electronic inventory and order-management systems for on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and media preparation.
Proactively communicate customer concerns and potential problems to the supervisor and address customer concerns within established resolution timeframes.
Participate in process improvement activities.
Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
Perform other responsibilities as assigned by management.

Benefits

Competitive remuneration.
National medical, dental, and vision plans, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off and 10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
401(k) retirement savings plan.
Employees’ Stock Purchase Plan, offering eligible colleagues the opportunity to purchase company stock at a discount.
Career and development prospects.