Site Security Patrol

Milwaukee Bucks.•Milwaukee, WI

6d•Onsite

About The Position

The Site Security employee performs security patrols on foot around the perimeter of Fiserv Forum, including plazas, parking lots, and the parking garage. Under the direct supervision of the Security Manager on duty, the role provides basic security coverage to protect guests, employees, and company assets; offers reassurance to parking users; and maintains a positive, friendly, customer-focused presence. The position has union representation by MASH.

Requirements

High school diploma or equivalent.
6–12 months of experience working security in a parking lot or garage.
Excellent customer service, active listening, team-building, teamwork, and observational skills.
Experience operating a two-way radio and flashlights and advising or controlling traffic.
Ability to understand and follow verbal and written instructions, policies, and procedures.
Ability to speak, read, and comprehend English.
Ability to demonstrate urgency and timeliness and to handle emergency situations calmly.
Ability to stand for long periods of time.
Willingness and ability to work efficiently in all forms of weather, including wind, heat, cold, rain, and snow.
Ability to maintain a neat, clean, and well-groomed appearance.
Ability to work a flexible schedule on second and third shifts, including nights, weekends, and holidays.
Ability to resolve unforeseen job-related issues without assistance.
Successful completion of a criminal background check is required for employment.

Nice To Haves

Prior experience in a customer care environment.

Responsibilities

Patrol parking areas, the parking structure, plazas, and special parking zones before, during, and after events to deter theft, damage, and other unwanted activity and to assess safety conditions.
Use hand signals and/or flashlights to direct customers to authorized parking areas, facilitate traffic flow, and control traffic at entrances and exits as needed.
Lift, position, and remove barricades, and help set up or relocate portable fencing, traffic cones, and signs around Arena property.
Monitor vehicles in the facility garage and parking zones for compliance with parking regulations and safety requirements.
Use a two-way radio to communicate with the Arena Operation Operator, Valet staff, and other Guest Services staff.
Greet and interact with guests and employees, provide information and customer service assistance, and maintain a positive customer-service attitude.
Assist guests in locating their vehicles and offer guests and employees an escort to and from parking areas.
Maintain situational awareness and use radio communication to report emergencies or service needs.
Inspect the garage for safety, cleanliness, and maintenance; clean trash and debris from the lot and garage as needed; and report concerns to the Lead AOO.
Coordinate with a supervisor regarding situations involving exceptions to policies or procedures.
Assist with surveillance and investigations as required and assigned.
Attend pre-event and other staff meetings and training sessions, and perform other duties as assigned.