Site Security Patrol

Milwaukee Bucks, LLC. • Milwaukee, WI

7d • $0 - $20 • Onsite

About The Position

The Site Security Patrol role provides security patrols of the Fiserv Forum arena perimeter, including plazas, parking lots, and the parking garage. Under the direct supervision of the Security Manager on duty, the employee provides basic security coverage to help protect guests, employees, and company assets, while reassuring parking users that their safety is a priority. The role also projects a positive image and maintains an outgoing, friendly, customer-focused presence. This position has union representation by MASH.

Requirements

• High school diploma or equivalent.
• Six to twelve months of experience working security in a parking lot or garage.
• Excellent customer service, active listening, team-building, teamwork, and observational skills.
• Experience operating a two-way radio and flashlights and advising or controlling traffic.
• Ability to understand and follow verbal and written instructions, policies, and procedures.
• Ability to speak, read, and comprehend English.
• Ability to demonstrate urgency and timeliness.
• Ability to handle emergency situations calmly.
• Ability to stand for long periods.
• Ability and willingness to work efficiently in all types of weather, including wind, heat, cold, rain, and snow.
• Ability to maintain a neat, clean, and well-groomed appearance.
• Ability to work a flexible schedule on second and third shifts, including nights, weekends, and holidays.
• Ability to resolve unforeseen job-related issues without assistance.
• Successful completion of a criminal background check is a condition of employment.

Nice To Haves

• Prior experience in a customer care environment.

Responsibilities

• Patrol parking areas on foot before, during, and after special events to deter vehicle damage, theft, and other unwanted activity, and assess safety conditions.
• Direct incoming customers to authorized parking areas using hand signals and/or flashlights; facilitate traffic flow and control traffic at entrances and exits as needed.
• Lift, position, and remove barricades; assist with placing and relocating portable fencing, traffic cones, and signs to manage parking and entry and exit points.
• Monitor and spot-check vehicles in the garage and parking zones for compliance with parking regulations and safety requirements.
• Use a two-way radio to communicate with the Arena Operation Operator, valet staff, and other Guest Services staff.
• Greet and interact with guests and employees, maintain a positive customer-service attitude, and provide information and assistance.
• Help guests locate their vehicles and offer escorts to and from parking areas.
• Maintain situational awareness and use radio communication to report emergencies or service needs.
• Inspect the garage for safety, cleanliness, and maintenance; clean up trash and debris around the open lot and garage, and report concerns to the Lead AOO.
• Coordinate with the Supervisor about situations involving exceptions to policies or procedures.
• Assist with surveillance and investigations as assigned.
• Attend pre-event and other staff meetings and training sessions, and perform other duties as assigned.

Benefits

• Mental health resources.
• On-the-job training.
• Milwaukee Bucks and NBA League discounts.
• Employer-paid parking.
• Robust employee benefits plan focused on mental and physical wellness.
• Flexible work environment intended to support productivity at work and home.
• Reasonable accommodations for individuals with disabilities during the application or interview process, for essential job functions, and for other employment benefits and privileges.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED