Site Security Manager/CAC Operator - Redstone Arsenal

Patriot Enterprises•Redstone Arsenal, AL

About The Position

The Site Security Manager/CAC Operator provides customer service to Armed Forces members, family members, civilians, and contractors. The role advises customers on eligibility requirements, processes applications, and performs the review, research, and verification needed to issue identification cards and related credentials. Issuance eligibility must be verified with 100 percent accuracy. The position manages appointments and the daily appointment calendar, including responding to requests and coordinating through the applicable email account or DMDC centralized ID card appointment scheduler. It controls and accounts for military ID card and CAC issuance to eligible recipients, reconciles DEERS information, updates DEERS/RAPIDS, responds to inquiries, and resolves discrepancies within specified time frames. The role also serves as an alternate Military Personnel Specialist, performing basic personnel functions including personnel accounting, IPPS-A operations and training, personnel file and readiness processing, reassignment and in/out processing, promotions, personnel actions and manning, transition processing, pre- and post-retirement services, and customer service to Casualty Assistance.

Requirements

Support service or customer service experience.
U.S. citizenship.
Must undergo a pre-employment criminal background check and receive a favorable fingerprint check before operating or accessing DEERS/RAPIDS equipment.
Must become certified as a Verifying Official.
Must perform ID issuance eligibility verification with 100 percent accuracy.

Nice To Haves

Military background or familiarity preferred.

Responsibilities

Provide customer service to Armed Forces members, family members, civilians, and contractors.
Advise customers about eligibility requirements and process applications to determine eligibility.
Review, research, and verify source documents and eligibility, discuss entitlements, and issue ID cards, ID tags, Geneva Convention cards, and Teslin cards, including CAC-related issuance tasks, with 100 percent accuracy.
Take appointments by telephone and email through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler.
Update the online calendar daily to reflect new appointments and provide same-day replies to requestors.
Manage accountability and control issuance of military ID cards and CACs to eligible active component military members, National Guard and Reserve members, retirees, family members and dependents, and other eligible recipients.
Reconcile DEERS information based on inquiries.
Update DEERS/RAPIDS within one hour of approval and respond to inquiries no later than one business day after receipt.
Follow up on and resolve discrepancies no later than two business days after notification.
Perform basic alternate Military Personnel Specialist tasks involving personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, reassignment processing, in/out processing, enlisted promotions, personnel actions, personnel manning, transition processing, pre- and post-retirement services, Casualty Assistance customer service, and IPPS-A operations, maintenance, and training.
Become certified as a Verifying Official.