Security Site Manager

GardaWorld•San Diego, CA

11d•Onsite

About The Position

GardaWorld is hiring a contract security services Site Manager in San Diego, California, to oversee on-site performance for a key account. The role involves addressing client issues, communicating with key contacts, and building relationships to improve the client’s security services. The manager also oversees databases, compliance, billing, data analysis, reporting, customer projects, and presentations. The position calls for strategic management and a focus on delivering security services that exceed client expectations.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
A college degree or equivalent work experience.
At least three years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
Leadership and problem-solving skills, including the ability to handle multiple tasks at once.
Relationship-building, communication, and attention-to-detail skills.
Professional, self-driven, and skilled in using Microsoft Office and CRM software.
Strategic-thinking and financial-planning skills.
Experience managing projects and staying calm under pressure.
Honest and ethical, aligning with the company’s values.
Skill in writing reports, client communications, and instructional materials.
Experience in financial planning and understanding profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Perform financial forecasting and margin analysis.
Perform other duties as assigned.