Site Reliability Engineer 2

Oracle • Seattle, WA

26d • $69,800 - $148,300

About The Position

Oracle is hiring a Site Reliability Engineer 2 to provide cloud operations for Oracle National Security Realms. The role works with customer support, service owners, and engineering teams around the globe to ensure high-quality customer service. It involves solving complex infrastructure and cloud-service problems, building automation to prevent recurrence, and designing, writing, and deploying software to improve Oracle product and service availability, scalability, and efficiency. The engineer also contributes to large-scale distributed-system designs, architectures, standards, and methods, and supports capacity planning, demand forecasting, performance analysis, and system tuning.

This is not a Monday-to-Friday core-hours role. The position involves a 24/7 shift rotation, including nights, weekends, and public holidays, as well as on-call duties. The role requires U.S. citizenship, an active TS/SCI with Poly clearance, and residence in Austin, Texas, or Reston, Virginia.

Requirements

• U.S. citizenship and an active TS/SCI with Poly security clearance.
• Reside in Austin, Texas, or Reston, Virginia.
• Technology-related bachelor's degree and/or equivalent work experience.
• Proficiency writing services or task automation in Python, Bash, Ruby, Perl, JavaScript, or Java.
• Familiarity with core protocols such as DNS, DHCP, HTTP, and TCP.
• Deep knowledge of Linux internals and host-based networking.
• Knowledge of Linux and/or Unix operating systems.
• Familiarity with configuration-management solutions such as Chef or Puppet.
• Experience devising, managing, and extending monitoring solutions for large-scale environments.
• Knowledge of cloud-computing concepts.
• Experience in a mission-critical environment, such as Operations, Technical Support, or a NOC.
• Strong communication skills, including writing, organization, and knowledge exchange.
• Experience executing tasks under change-management procedures.
• Experience resolving auto-cut and manual alarms using runbooks.
• Focus on customer satisfaction.
• Specific experience deploying AI infrastructure, including clustered GPUs, LLM deployment and maintenance, and understanding model integration for customer solutions.
• Ability to work a 24/7 shift rotation, including nights, weekends, and public holidays, and to perform on-call duties.
• Desire to learn and keep up with modern technologies.

Responsibilities

• Act as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
• Manage and execute complex manual change-management tickets in coordination with service teams, ensuring safety and minimal service disruption.
• Support onboarding of new services and tools, ensuring operational readiness and proper integration.
• Mentor and train SREs to build team capability and confidence.
• Create and maintain clear, useful documentation for operational processes and system support.
• Identify manual work and drive automation to reduce toil and improve efficiency.
• Automate tasks that enable continuous delivery and continuous availability with minimal human overhead.
• Identify unsafe or inefficient practices and work with teams to develop safer, more effective solutions.
• Complete change requests that enable new functionality and maintain realm compliance.
• Ensure timely resolution of incidents, service requests, and change requests.
• Collaborate with global service and engineering teams.
• Define and promote change-management, continuous-integration, and deployment best practices.
• Help create and maintain production architectures, scalability, and system designs.
• Troubleshoot large, complex, interconnected systems methodically.
• Provide cloud operations for Oracle National Security Realms and partner with support, service owners, and engineering teams to deliver high-quality service.
• Support service capacity planning, demand forecasting, software performance analysis, and system tuning.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance for employees, spouses, and children.
• Health-care and dependent-care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible or accrued paid vacation, subject to eligibility and employment status.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary auto, homeowner, and pet insurance benefits.
• Potential eligibility for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level