Site Reliability Engineer

Thomson Reuters•Eagan, MN

6d•$70,800 - $131,400•Hybrid

About The Position

Thomson Reuters is seeking a results-driven, collaborative, self-motivated Site Reliability Engineer to support Publishing Systems on the AWS Cloud platform. The role is part of a team that provides operational support for publishing systems and works as a primary contact for development groups, data center partners, and operations teams. The engineer helps ensure application stability and performance, reviews and oversees changes, improves processes and technology, and responds to escalated production incidents. The position includes onboarding new applications and components, confirming operational readiness, and ensuring ongoing supportability within the AWS Cloud architecture. The engineer partners closely with the Application Service Request team, which provides around-the-clock level-1 incident response and deployment services for production and pre-production environments. The role participates in a level-2 support rotation and requires schedule flexibility for off-hours support.

Requirements

A four-year degree in computer science or a related field, or equivalent work experience.
Experience with CI/CD technologies such as AWS CodeBuild, AWS Code Pipeline, AWS CLI/SDK, or GitHub Actions.
Familiarity with CI/CD principles, including blue/green deployment, versioning, automated testing, high availability, and disaster recovery.
Familiarity with writing CloudFormation templates.
Experience with scripting and markup languages such as JSON, YAML, Python, Bash, or Go.
Experience working with Git.
Experience with monitoring and logging tools such as Datadog or ELK.
Willingness and enthusiasm to support diverse applications across multiple platforms, including rotating pager coverage and off-hours assistance with urgent incidents or changes.
Ability to take ownership of issues and drive them to resolution with limited assistance.
Ability and willingness to stay current with emerging cloud technology trends, especially in DevOps, service reliability, and security.
Ability to analyze and articulate technical issues, share ideas, participate in peer discussions, and communicate effectively with technical staff, management, and business team members.

Nice To Haves

At least 2 years of operations- or development-related experience.
Experience migrating existing on-premise applications to AWS Cloud architecture.
Experience with Linux or Windows environments.
Understanding of networking principles and database technologies.
Familiarity with publishing applications and architecture.
Data center and/or software development experience.
Experience with web technologies and browser development, including HTML, XML, .NET, or REST.
AWS certifications.

Responsibilities

Partner with engineering teams on AWS projects that improve the stability and supportability of production and pre-production publishing applications, infrastructure, and environments.
Respond to and own incidents by identifying problems, determining mitigation steps and root causes, identifying preventative actions, and communicating status to teams and stakeholders.
Participate in a level-2 support rotation and act as an escalation point for level-1 support.
Introduce automation to replace manual operations.
Implement nonfunctional requirements in production and pre-production to support availability, scalability, performance, monitoring, alerting, and efficient incident troubleshooting.
Use and augment standard system tools to collect AWS metrics and improve performance.
Serve as a point of contact for developers and business partners in assigned areas.
Implement standards and best practices where appropriate.
Share knowledge proactively with colleagues, including the global team.
Create and maintain clear documentation, including deployment procedures and troubleshooting guides.
Provide off-hours support for urgent incident and change activities as needed.

Benefits

Flexible hybrid work environment for office-based roles.
Work from anywhere for up to 8 weeks per year.
Flexible vacation and paid time off, including sick and safe time and paid holidays.
Two company-wide mental health days off annually.
Access to the Headspace app and Employee Assistance Program.
Health, dental, vision, disability, and life insurance.
401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs and possible annual bonus based on enterprise and individual performance.
Paid parental leave and sabbatical leave.
Two paid volunteer days off annually.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Optional hospital, accident and sickness insurance, optional life and AD&D insurance, and group legal and identity theft protection benefits, paid 100% by the employee.