Site Reliability Engineer 2

Oracle • Seattle, WA

6d

About The Position

The Site Reliability Engineer 2 provides cloud operations for Oracle National Security Realms as part of a team with broad knowledge of Oracle’s cloud platform. The role partners with customer support, service owners, and engineering teams around the globe to provide high-quality customer service. It involves a 24/7 shift rotation with on-call duties, including nights, weekends, and public holidays.

The position solves complex infrastructure and cloud-services problems, builds automation to prevent recurrence, and designs, writes, and deploys software to improve the availability, scalability, and efficiency of Oracle products and services. It also contributes to large-scale distributed-system designs and architectures, service capacity planning, demand forecasting, software performance analysis, and system tuning.

The role supports Oracle National Security Realms through incident response, change management, service onboarding, operational documentation, mentorship, and automation. It uses Linux and Unix systems, Docker, Kubernetes, Terraform, and scripting and programming languages. Applicants must be U.S. citizens, possess and maintain a TS/SCI with Poly clearance, and reside in Austin, Texas, or Reston, Virginia. A technology-related bachelor’s degree and/or equivalent work experience is requested.

Requirements

• U.S. citizenship.
• Possess and maintain a TS/SCI with Poly security clearance.
• Reside in Austin, Texas, or Reston, Virginia.
• Technology-related bachelor’s degree and/or equivalent work experience.
• Desire to learn and keep up with modern technologies.
• Proficiency writing services or task automation in Python, Bash, Ruby, Perl, JavaScript, or Java.
• Familiarity with core protocols including DNS, DHCP, HTTP, and TCP.
• Deep knowledge of Linux internals and host-based networking.
• Knowledge of Linux and/or Unix operating systems.
• Experience executing tasks under change-management procedures.
• Experience resolving auto-cut and manual alarms by following runbooks.
• Strong communication skills, including writing, organization, and learning exchange.
• Focus on customer satisfaction.
• Ability to work a 24/7 shift rotation with on-call duties, including nights, weekends, and public holidays.
• Specific experience deploying AI infrastructure, including clustered GPUs, LLM deployment and maintenance, and understanding model integration for customer solutions.

Nice To Haves

• Familiarity with configuration-management solutions such as Chef or Puppet.
• Experience devising, managing, and extending monitoring solutions for large-scale environments.
• Knowledge of cloud-computing concepts.
• Experience working in a mission-critical environment such as Operations, Technical Support, or a NOC.

Responsibilities

• Serve as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
• Manage and execute complex manual change-management tickets in coordination with service teams, prioritizing safety and minimal service disruption.
• Support the onboarding of new services and tools and ensure they are operationally ready and properly integrated.
• Provide mentorship and training to SREs.
• Create and maintain operational-process and system-support documentation.
• Identify manual work and drive automation to reduce toil and improve efficiency.
• Automate tasks to enable continuous delivery and continuous availability with minimal human overhead.
• Identify unsafe or inefficient practices and work with teams on safer, more effective solutions.
• Complete change requests to enable new functionality and maintain realm compliance.
• Resolve incidents, service requests, and change requests in a timely manner.
• Collaborate with global service and engineering teams.
• Define and drive change-management, continuous-integration, and deployment best practices.
• Help create and maintain production architectures, scalability, and system designs.
• Troubleshoot large, complex, interconnected systems methodically.
• Provide cloud operations for Oracle National Security Realms and work with customer support, service owners, and engineering teams to deliver high-quality service.
• Design, write, and deploy software and automation to improve service availability, scalability, and efficiency and prevent problem recurrence.
• Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance for employees, spouses, and children.
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off, including flexible or accrued vacation depending on employee eligibility.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary benefits, including auto, homeowner, and pet insurance.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level