Site Reliability Engineer 2
About The Position
This full-time role is based in Nashville, Tennessee, and Oracle offers relocation assistance. The Site Reliability Engineer contributes to the design and architecture of infrastructure and services to support reliability and functionality, responds to infrastructure and capacity demands, and collaborates with software development teams to develop reliable, scalable infrastructure. The role contributes to operational data collection, health and performance reporting, reliability improvements, and automation, and performs incident response and maintenance. It also supports technology services, documents incidents, communicates service changes, and develops working knowledge of site reliability trends and tools. The position administers and supports Windows Server systems in production and non-production environments. It performs deployment and configuration work, investigates system and connectivity issues, applies patches, supports vulnerability remediation and compliance activities, and participates in cloud infrastructure support. The engineer contributes to incident response, root-cause analysis, service restoration, documentation, process improvements, scheduled maintenance, after-hours support, or an on-call rotation as required.
Responsibilities
- Administer and support Windows Server in production and non-production environments.
- Perform post-deployment configuration, application installation, service validation, and environment-readiness checks.
- Execute structured build and deployment activities using approved runbooks, deployment guides, and change procedures.
- Run, review, and troubleshoot scripts used for system configuration, deployments, patching, and validation.
- Investigate operating system, service, application, installation, patching, startup, and connectivity issues.
- Review logs, Windows Event Viewer, service status, permissions, processes, ports, certificates, and configuration files to identify and resolve problems.
- Apply operating system, middleware, and application patches, including pre-maintenance checks, post-patch validation, and rollback support.
- Support vulnerability remediation, system hardening, STIG implementation, and other compliance-driven configuration activities.
- Troubleshoot network and service-connectivity issues involving DNS, routing, firewalls, load balancers, ports, and certificates.
- Use diagnostic tools such as ping, traceroute, telnet, netcat, curl, nslookup, and netstat.
- Support cloud-hosted infrastructure involving compute, storage, networking, identity, access management, and environment provisioning.
- Participate in incident response, root-cause analysis, and service-restoration activities.
- Create and maintain technical documentation, runbooks, implementation records, validation results, and escalation notes.
- Identify opportunities to automate repetitive work, improve operational processes, and reduce recurring incidents.
- Participate in scheduled maintenance windows, after-hours support, or an on-call rotation as required.
- Contribute to infrastructure and service design and architecture to ensure reliability and functionality.
- Respond to infrastructure demands and capacity needs and collaborate with software development teams on reliable, scalable infrastructure.
- Contribute to data collection, health and performance reporting, and service reliability optimization.
- Communicate relevant service details and changes, support technology, and document incidents.
- Experiment with new tools and develop working knowledge of site reliability trends.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible or accrued paid vacation, depending on employee eligibility and position
- 11 paid holidays
- 72 hours of paid sick leave upon hire, refreshed annually, with unused balance carrying over up to a 112-hour cap
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- Relocation assistance
- Potential eligibility for bonus and equity
- Volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
