Site Reliability Engineer

Highmark Health•PA, Working at Home - Pennsylvania, NV

6d•$42 - $67

About The Position

This role is responsible for the reliability, availability, and performance of critical healthcare IT systems, principally in the Environment of Care (EOC), enabling access to essential services for patients and providers. It proactively identifies and mitigates disruptions and combines software engineering, clinical engineering, and security principles with healthcare operations to minimize downtime, improve resilience, and support clinical workflows and hospital continuity. The role works cross-functionally with AHN site leaders and teams across building automation and facility systems, clinical engineering and IoT, healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. It promotes automation, continuous improvement, collaboration, and patient safety, and develops reporting systems to monitor system-health metrics such as latency, traffic, errors, and saturation. The role manages and monitors clinical devices and other technology equipment; supports device security, network segmentation, vulnerability remediation, observability, troubleshooting, lifecycle management, and infrastructure documentation. It contributes to disaster recovery, downtime drills, incident reviews, redundancy and failover, emergency planning, migrations, releases, and upgrades. It also works with facilities leaders to monitor and improve building automation systems, including HVAC, lighting, fire suppression, and security systems. The position maintains system and device documentation, shares knowledge, and keeps current with site reliability engineering technologies and practices.

Requirements

Bachelor’s degree in Computer Science, Engineering, Management Information Systems, IT, or a related field, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.
Three years of experience in Site Reliability Engineering (SRE), Systems Administration, or DevOps, particularly in healthcare IT.
Excellent analytical, problem-solving, and troubleshooting skills, including the ability to interpret information and observations, apply judgment, and assist with effective strategic decisions.
Ability to work effectively in a team and support multiple sites and locations while maintaining consistent service delivery processes and procedures.
Strong written and verbal communication skills.
Willingness to participate in activities or incidents that may occur outside regular work schedules.
Resource and project-planning capability, decision-making skills, results-oriented delivery, and ability to build teams across locations and diverse stakeholders.
Understanding of security best practices and their application in a healthcare IT environment.
Demonstrated ability to execute multiple projects and manage resources across projects to meet goals.
Strong relationship-building skills and ability to influence with and without authority in a matrixed organization.

Nice To Haves

Master’s degree in Computer Science, Engineering, Management Information Systems, IT, or a related field.
Three years of experience in medical-device management lifecycle, network/device segmentation, and vulnerability and patch management.
Three years of healthcare IT experience in areas such as architecture, automation, IoT, telemetry, telehealth, security, system development lifecycle, capacity planning, networking, CI/CD pipelines, incident management, scripting, metrics, monitoring, and redundancy.
Three years of experience working in highly regulated environments.
Three years of experience in progressive roles, preferably in clinical engineering, IT, business continuity, backup and storage management, building automation, or healthcare cybersecurity.

Responsibilities

Work with clinical engineering, cybersecurity, device manufacturers, suppliers, and IT subject-matter experts to manage, monitor, implement, and secure clinical devices and other technology equipment, supporting compliance with HIPAA and applicable regulations such as FDA, TJC, and PCI.
Keep current with healthcare IT trends, including AI, security patching, and device-hardening practices; assist with network segmentation, access control, configuration, and monitoring to protect clinical and other critical devices.
Automate monitoring tasks, use observability practices to understand system behavior, identify and remediate vulnerabilities, and report issues with assets, devices, integration services, and equipment; coordinate solutions and resolution ownership.
Troubleshoot medical equipment and system issues with Clinical Engineering and Cybersecurity Engineering, and support device lifecycle activities from evaluation and discovery through implementation, maintenance, and retirement.
Maintain documentation for infrastructure supporting clinical and critical devices; participate in planning and executing preventative maintenance as directed.
Analyze complex problems, troubleshoot outages and performance issues, collaborate across IT, cybersecurity, facilities, AI, and application teams, and conduct root-cause analyses.
Support platform and product management, disaster recovery, infrastructure and architecture, storage management, and release-management activities.
Plan and execute downtime drills and system/device recovery exercises; support other emergency-preparedness drills as needed.
Lead or participate in post-incident reviews, identify root causes, and implement corrective actions.
Work with stakeholders to implement and maintain redundant systems and failover mechanisms to minimize downtime.
Review and provide feedback on emergency operations materials, including continuity plans, incident response guides, and downtime procedures.
Support planning and execution of system migrations, releases, and upgrades with minimal disruption to clinical operations; execute assigned plans, including risk assessments, rollback procedures, and communication strategies.
Help local site leaders navigate shared services such as AI, IT, Information Security, Clinical Engineering, Platform Operations, and Technology Acquisition.
Engage facility leaders to optimize building automation system performance and monitoring, including HVAC, lighting, fire suppression, and security systems; develop or maintain monitoring procedures, identify potential issues, and help improve BAS infrastructure.
Coordinate with cybersecurity, vendors, and manufacturers to support building automation system security and oversee performance, service delivery, and support monitoring.
Maintain detailed documentation of systems, device inventories, processes, and procedures; share knowledge and best practices with staff and cross-functional teams.
Stay current with site reliability engineering technologies and trends, and participate in cross-functional briefings about assignments, priorities, support tickets, and customer needs.
Perform other duties as assigned or requested.