Site Reliability Engineer

KFC•Louisville, KY

12d•$95,700 - $120,000

About The Position

The Site Reliability Engineer (SRE) supports restaurant technology, including guest-facing mobile apps, Kubernetes-based edge systems in restaurants, networks, and lab environments. This hands-on role provides frontline support for daily requests while improving how support is delivered through automation, tooling, and engineering. The position spans cloud platforms, Kubernetes, enterprise networking, Linux systems, APIs, automation, and mobile device management. It is intended for someone early in their career who is curious, takes initiative, enjoys solving technical problems, and wants to learn across a range of infrastructure technologies. Training and growth support are provided.

Requirements

Enjoys solving technical puzzles and finding root causes rather than applying quick fixes.
Comfortable working in Linux, macOS, or WSL (Windows Subsystem for Linux) command-line environments.
Learns independently and shares knowledge with teammates.
Communicates clearly with technical and non-technical partners.
Accepts feedback professionally and continuously improves.
Takes ownership of problems instead of waiting to be directed.
Uses modern AI tools to accelerate learning, scripting, troubleshooting, and documentation.
Enjoys improving systems in addition to supporting them.
Has strong troubleshooting instincts and can methodically investigate technical problems.

Nice To Haves

Linux administration experience.
Git experience.
Experience with CI/CD (Continuous Integration/Continuous Deployment) pipelines.
Experience with Python, Bash, Go, or similar scripting languages.
REST API experience.
Kubernetes and containerized applications experience.
Azure and/or AWS experience.
Enterprise networking and switch configuration experience.
Monitoring and observability platform experience.
Mobile Device Management (MDM) platform experience.

Responsibilities

Execute mobile application deployments and troubleshoot deployment issues.
Diagnose and resolve issues in lab and testing environments.
Configure and troubleshoot network devices, primarily switches.
Investigate and resolve issues involving Kubernetes applications, Linux systems, networking, and supporting infrastructure.
Proactively monitor restaurant technology systems and coordinate responses when issues arise.
Work with internal engineering and IT teams to troubleshoot production and development issues.
Participate in a shared on-call rotation after training; use documented procedures for after-hours issues and escalate to senior engineers when needed.
Build automations, scripts, and internal tools to reduce repetitive work.
Develop middleware and integrations between internal systems using APIs.
Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
Improve monitoring, observability, and operational tooling.
Document recurring issues and contribute to runbooks and knowledge sharing.
Identify opportunities to eliminate manual work through automation.

Benefits

Medical, dental, vision, legal, and accidental death and dismemberment insurance coverage options for employees and eligible family members.
FSA/HSA, depending on enrolled medical plan.
Short-term disability and long-term disability insurance.
Life insurance.
401(k) plan.
Four weeks of vacation.
Paid sick leave.
10 paid holidays.
A floating day off.
Half-day Fridays year-round.
Two paid volunteer days each calendar year.