Site Reliability Engineer

Instrumental, Inc.•Palo Alto, CA

66d•$140,000 - $165,000

About The Position

Instrumental builds a manufacturing acceleration platform that captures digital exhaust and engineering context from assembly lines and uses AI to identify insights that help improve manufacturing yield, throughput, and ramp. The platform collects, transforms, and presents manufacturing data to technical users so they can optimize manufacturing processes in real time. As a Site Reliability Engineer, you will operate, improve, and scale Instrumental’s AWS-based SaaS platform. The role combines hands-on production operations with engineering, with a focus on reliability, automation, observability, and operational excellence. You will participate in a bi-weekly on-call rotation and work to engineer away operational complexity as the platform and customer base grow. You will build and maintain secure, reliable infrastructure that protects company and customer information; partner with Engineering and Security on security practices; implement security monitoring and alerting; and continuously improve infrastructure security standards. The role requires access to items and data under U.S. government contracts, so applicants must be U.S. citizens or Green Card holders.

Requirements

3–4 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or Systems Engineering supporting production SaaS environments.
Strong hands-on experience with AWS, including EC2, VPC, IAM, RDS, ECS, and S3.
Experience managing infrastructure using Terraform or other Infrastructure as Code technologies.
Experience designing and supporting CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar platforms.
Strong experience with monitoring and observability tools, preferably Datadog, including dashboards, alerting, logging, and APM.
Experience with Docker and Kubernetes.
Scripting experience with Python and/or Bash.
Experience supporting production environments through an on-call rotation, including incident response and root cause analysis.
Proven ability to take ownership of production issues and drive them through investigation, remediation, and long-term resolution.
U.S. citizen or Green Card holder, due to access requirements for items and data developed under U.S. government contracts.

Nice To Haves

Experience working in a high-growth B2B SaaS environment.
Experience implementing SRE practices such as SLIs, SLOs, and error budgets.
Experience building internal tooling and automation to eliminate operational toil.
Experience supporting multi-region AWS environments.
AWS cost optimization or FinOps experience.
Network, application security, and compliance experience.
Experience introducing AI tools or processes into engineering and operational workflows.

Responsibilities

Operate, improve, and scale the AWS-based SaaS platform.
Improve platform reliability, automation, observability, and operational excellence.
Participate in a bi-weekly on-call rotation and support incident response and root cause analysis.
Take ownership of production issues from investigation through remediation and long-term resolution.
Partner with software engineers to make services production-ready, improve operational workflows, and build reliability into systems.
Build and maintain secure, reliable infrastructure that protects company and customer information.
Partner with Engineering and Security teams to incorporate security best practices into infrastructure design, deployment, and operations.
Implement security monitoring and alerting to detect and respond to potential threats.
Maintain and continuously improve infrastructure security standards and practices.