Site Reliability Engineer Leads

FIS•Jacksonville, FL

12d

About The Position

FIS Management Services, LLC seeks Site Reliability Engineer Leads in Jacksonville, Florida. The role maintains, deploys, and analyzes an internally developed UI and services product offering. It works with Development, Project Managers, Professional Services, Network, Security, and Server OS support teams to deploy and maintain Unity and related products across virtual servers and UAT, production, preproduction, test, and performance environments. The role also resolves issues with hardware and software vendors, performs diagnostics and disaster recovery work, and provides feedback to Development on serviceability improvements. Telecommuting and/or working from home may be permitted under company policies.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Computer and Information Science, or a related field, plus five years of progressively responsible experience in the offered job or a related occupation; alternatively, a master’s degree in one of the listed fields and three years of experience in the specified skills.
Experience with SQL Server database technologies supporting tenant databases for Decisions workflow and Unity Macrim applications.
Experience with IDP/SSO and WAF to configure external security for Unity and UFI applications exposed to the internet.
Experience with Windows Server 2016 and 2019 and Windows security.
Experience using IIS and Apache (reverse proxy) to support Unity, Global Office, BBGP, and UFI applications.
Experience with load-balanced applications for Unity, Global Office, BBGP, and UFI applications to support high availability.

Responsibilities

Maintain, deploy, and perform analysis for an internally developed UI and services product offering.
Interface with Development, Project Managers, Professional Services, Network, Security, and Server OS support teams.
Manage deployment of Unity and surrounding products on new virtual servers.
Deploy and maintain Unity in UAT, production, preproduction, test, and performance environments.
Open technical cases with hardware and software vendors to resolve problems.
Troubleshoot complex multi-tiered applications using analytical problem-solving skills, Wireshark, and browser development tools.
Use broad technology knowledge and automation software.
Perform diagnostics to identify the root cause of issues.
Perform disaster recovery testing and planning.
Provide Development with feedback on needed serviceability improvements.