Site Reliability Engineer Leads

FIS Global • Jacksonville, FL

10d

About The Position

FIS Management Services, LLC is hiring Site Reliability Engineer Leads in Jacksonville, Florida. The role maintains, deploys, and analyzes an internally developed UI and services product offering. It works across Development, Project Management, Professional Services, Network, Security, and Server OS support teams to deploy and maintain Unity and related products across virtual servers and UAT, production, preproduction, test, and performance environments. The position also handles vendor technical cases, complex application troubleshooting, root-cause analysis, disaster-recovery planning and testing, and feedback to Development about serviceability improvements. Telecommuting and/or working from home may be permissible under company policies.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Computer and Information Science, or a related field, and five years of progressively responsible experience in the offered role or a related occupation; alternatively, a master’s degree in one of the listed fields and three years of experience in the specified skills.
• Experience with SQL Server database technologies supporting tenant databases for Decisions workflow and Unity Macrim applications.
• Experience with IDP/SSO and WAF configuration to provide external security for Unity and UFI applications exposed to the internet.
• Experience with Windows Server 2016 and 2019 and Windows security.
• Experience using IIS and Apache reverse proxy to support Unity, Global Office, BBGP, and UFI applications.
• Experience with load-balanced Unity, Global Office, BBGP, and UFI applications to support high availability.

Responsibilities

• Maintain, deploy, and perform analysis for internally developed UI and services products.
• Coordinate with Development, Project Managers, Professional Services, Network, Security, and Server OS support teams.
• Manage deployment of Unity and surrounding products on new virtual servers.
• Deploy and maintain Unity in UAT, production, preproduction, test, and performance environments.
• Open and manage technical cases with hardware and software vendors to resolve problems.
• Troubleshoot complex multi-tiered applications using analytical problem-solving skills, Wireshark, and browser development tools.
• Use broad technology knowledge and automation software to diagnose issues and identify root causes.
• Perform disaster-recovery testing and planning.
• Provide Development with feedback on needed serviceability improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior