Site Reliability Engineer

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

20d

About The Position

Intercontinental Exchange is seeking a Site Reliability Engineer II with at least three years of hands-on experience to help operate and improve its SRE platform in a 24x7 production environment. The role operates with significant autonomy and contributes to platform reliability, automation, release cycles, observability, incident response, and service design. The engineer will lead smaller projects, provide updates to management and stakeholders, and mentor junior engineers. The position involves improving availability, performance, and security of IMT and platform services; working with Product and Engineering teams on operationally rigorous releases; and building shared services, monitoring, alerting, automated health checks, and self-healing capabilities. It also includes developing AI-assisted diagnosis and automation workflows, maintaining observability tools and dashboards, and coordinating incident notification and event correlation across the listed platforms.

Requirements

Bachelor's degree in Computer Science, Engineering, or equivalent experience.
At least 3 years of experience in site reliability, production engineering, or software operations.
Proven technical skills, strong personal initiative, and consistent delivery of important work.
Excellent teamwork and active involvement in training and mentoring.
Ability to prioritize and execute without direct management guidance.
Strong understanding of ICE Core Competencies.

Nice To Haves

Experience in financial services technology, mortgage platforms, or exchange infrastructure.
Familiarity with SRE principles, including SLI, SLO, and error budget management.
Exposure to Terraform, Chef, Ansible, or equivalent infrastructure automation frameworks.
Hands-on experience with AWS observability services, CloudWatch, Grafana, OpenTelemetry/Alloy, Splunk, BigPanda, PagerDuty, and job orchestration or automation platforms such as Rundeck and Jenkins.
Practical experience integrating AI/LLM-based tooling into operational workflows to automate diagnosis, reduce manual triage, and improve incident-response efficiency.

Responsibilities

Use advanced troubleshooting and root-cause analysis to improve availability, performance, and security of IMT and platform services.
Collaborate with Product and Engineering teams to plan and deploy product releases with operational rigor and quality gates.
Work with Engineering leadership to build and evolve shared services for platform and application teams.
Design and implement proactive monitoring, alerting, trend analysis, and self-healing automation.
Resolve product and service defects, infrastructure issues, and operational changes with increasing independence.
Implement automated tests, automated deployments, and operational tooling across the SRE toolchain.
Ensure services are designed for 24x7 availability and operational readiness.
Lead smaller projects and provide status updates to management and stakeholders.
Mentor SRE I engineers and contribute to team training and knowledge-sharing.
Partner with application and platform teams to identify critical workflows and build automated health checks for post-deployment and incident use.
Design and build AI-assisted automated diagnosis jobs that correlate monitoring and alerting signals to reduce MTTR.
Build and maintain automation pipelines, such as Rundeck and Jenkins, integrated with AI/LLM tooling for observability, runbook execution, and incident triage.
Develop and tune AWS CloudWatch metrics, alarms, and dashboards; instrument services using OpenTelemetry/Alloy; build Grafana visualizations; and integrate alerting and event-correlation workflows across PagerDuty, BigPanda, and Splunk.