Site Print and Mail Lead

The MCS Group•Washington, DC

1d•Onsite

About The Position

The MCS Group, Inc. is hiring a high-energy, Site Print and Mail Lead for an immediate full-time opening. This role requires an individual with printing experience, primarily using Fiery software, while actively supporting daily office services.

Requirements

Minimum of (5) years related experience + three (3) years of management experience.
High School Diploma or equivalent
Strong knowledge of print production & mail center operations
Ability to analyze data and develop reports
Problem-solve, and make informed decisions.
Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe.
Excellent verbal and written communication skills, including procedural writing and creation.
Proficient in project management, analytics, organization, and strategic and critical thinking
Ability to interact effectively with individuals at all organizational levels.
Good judgment and ability to make timely and sound decisions.
Ability to work independently and as a member of various teams and committees.
Acute attention to detail.

Nice To Haves

An associate degree or bachelor’s degree is preferred.
Strong leadership and client relations
Excellent interpersonal skills
Creative, flexible, and innovative team player.

Responsibilities

Oversee all Print Center and Mail Center functions.
Manage daily print production and mail processing activities.
Review and prioritize print requests to meet deadlines.
Perform print production and finishing services such as: Cutting, Binding and Laminating
Coordinate equipment maintenance and vendor service calls.
Process incoming and outgoing mail and packages.
Maintain production logs and tracking records.
Ensure timely responses to customer inquiries and service issues.
Supervise all MCS employees assigned to the client location.
Provide direction, establish expectations, and maintain performance standards.
Hold team members accountable for productivity and service quality.
Foster a professional, safe, and customer-focused work environment.
Serve as the primary management contact for customers and client representatives.
Resolve customer complaints and service issues.
Communicate regularly with client contacts.
Recommend and implement process improvements to increase efficiency.
Monitor and replenish print and mail supplies.
Conduct inventory management.
Review mail distribution issues.
Manage postage funding and account balances.
Review and approve employee timesheets.
Prepare billing and production reports.
Track print volumes, copier meter reads, and operational metrics.
Enter production data into company reporting systems.
Document cost-savings initiatives.
Complete required training.
Participate in client business reviews.
Review chargeback and operational costs.
Other duties as assigned.